Commercial and Consumer Lending Compliance Manager

POSITION SUMMARY:

The Area Compliance Manager position will serve as a key role in managing the compliance management system for one or more business lines.  This position will perform a variety of duties for their assigned business lines.  This position will be responsible for ensuring the various components of the compliance management system are in place and functioning properly in each business line.  This position requires attention to detail and strong communication skills.   

The individual in this position will receive direction from the Chief Compliance Officer, the Deputy Compliance Officer, the Assistant Compliance Officer – Retail Banking and Testing, and/or the Assistant Compliance Officer - Lending. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assesses the compliance risk and determine proper mitigating policies and procedures are in place for the assigned business lines.
• Monitors compliance programs to safeguard against systemic violations of federal and state banking laws and regulations in the assigned business lines.
• Assists with the implementation of appropriate compliance procedures for new and existing laws, as well as business line projects, for assigned business lines including managing project teams.
• Determines need for and conducts compliance training and education programs for assigned business lines.
• Disseminates information and advises staff regarding new and existing laws and regulations affecting the assigned business lines.
• Provides support and assistance by resolving questions, issues, or concerns regarding consumer protection laws or company policies.
• Assist with compliance audits and examinations as needed for assigned business lines.
• Monitor customer complaints for assigned business lines.
• Attends meetings for assigned business lines as needed.

 ADDITIONAL DUTIES AND RESPONSIBILITIES:

May be assigned other duties and responsibilities as needed.

CORE COMPETENCIES:

Adaptability as evidenced through maintaining effectiveness in varying environments and with different tasks, responsibilities, and people.

Analysis/Problem Assessment shown by securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.

Communication evidenced by expressing ideas effectively with individual and group situations (including nonverbal communication).

Initiative defined as making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.

Innovation displayed by generating creative solutions to work situations; trying different and novel ways to deal with organizational problems and opportunities.

Tenacity evidenced by staying with a position or plan of action until the desired objective is achieved or is no longer reasonably attainable

Time Management demonstrated by an ability to work multiple projects at the same time and an ability to meet tight deadlines.

Detail and accuracy oriented, with a high level of organizational capability- ability to understand the various regulations and ensure proper implementation.

SPHERE OF RESPONSIBILITY:

The activities of this position will be focused on mitigating the level of compliance risk in their assigned business lines.  This position will work closely with corporate compliance, corporate bank management as well as market management and personnel. 

INTERNAL AND EXTERNAL CONTACTS:

Internal:   Corporate Compliance Personnel, Corporate Bank Management, Market Management, Market Personnel. 

External:  Regulatory examiners, external auditors, third-party service provider contacts

WORKING CONDITIONS:

Work is normally performed in a typical interior/office work environment, with PC and telephone applications.  The individual experiences little discomfort from noise, dust or other factors. Day and limited overnight travel may be necessary to fulfill job responsibilities.    The work schedule will be 8:00am to 5:00pm, Monday through Friday but flexibility will be required.  This position has the possibility be housed in any Central Bank market. (Preference for Columbia or Jefferson City location).  Hybrid or remote work environment available to qualified candidates.

EXPERIENCE/EDUCATION:

• Bachelor's degree in Business Administration or related field preferred or equivalent of five years banking experience
• CRCM or willingness to obtain the designation preferred.
• Knowledge of banking laws and regulations
• Strong communication and interpersonal skills including the ability to effectively interact with management and persuasiveness to solicit management and employee cooperation
• Ability to read, analyze and interpret complex laws and regulations
• Strong personal management skills, including time management and organizational skills with an attention to detail
• Good working knowledge of all general types of office equipment; must possess good computer skills with proficiency in basic Word and Excel programs
• Valid driver's license with clean driving background, ability to travel to affiliate bank locations including day and overnight travel
• Flexible with working schedule to allow work routines that may be required at times of audits, examinations or other special reviews