Director of Fraud Operations

About Central Bank

Central Bank is committed to protecting our customers, supporting our communities, and helping individuals and businesses achieve financial success. As the organization continues to enhance its enterprise risk and fraud prevention capabilities, we are building a centralized Fraud Operations function dedicated to strengthening customer protection, reducing fraud losses, and supporting operational excellence across the Bank.

Position Summary

The Director of Fraud Operations is responsible for designing, implementing, and leading Central Bank's enterprise fraud operations function. This role will establish the Bank's centralized fraud operating model, including governance, staffing, fraud investigations, case management, analytics, reporting, and fraud prevention strategies. As the founding leader of this newly created function, the Director will build and develop a high-performing team while partnering closely with the Chief Risk Officer and business line leaders to identify, mitigate, and recover fraud losses, protect customers, and strengthen enterprise fraud risk management.

Essential Duties and Accountabilities

• Design, implement, and lead Central Bank's centralized fraud operating model.
• Establish fraud governance, operating procedures, staffing strategies, reporting frameworks, and performance standards.
• Lead the transition of fraud responsibilities from market-based teams into a centralized enterprise fraud function.
• Implement and optimize enterprise fraud case management capabilities, technology, and workflows.
• Direct fraud investigations, mitigation efforts, recovery activities, and case management operations.
• Develop fraud analytics, management reporting, performance metrics, and executive dashboards.
• Identify emerging fraud threats, trends, and vulnerabilities and develop proactive prevention and mitigation strategies.
• Oversee quality assurance, operational effectiveness, and continuous improvement initiatives across Fraud Operations.
• Build, lead, and develop a high-performing fraud operations team consisting of supervisors, investigators, and related fraud personnel.
• Partner with business line leaders, market leaders, designated market liaisons, and fraud advisory groups to strengthen fraud prevention and customer protection efforts.
• Provide executive leadership and strategic direction for enterprise fraud risk reduction initiatives.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.
• Perform other duties as assigned or as needed.

Supervisory Responsibilities

This position provides leadership and oversight for Central Bank's Fraud Operations function. The role is expected to oversee a team of approximately two supervisors/team leads and eight investigators, with responsibility for team development, performance management, and operational effectiveness.

Why Join Us?

This is a unique opportunity to build and lead a new enterprise Fraud Operations function from the ground up. The Director of Fraud Operations will play a critical role in shaping strategy, implementing technology and operational processes, developing a high-performing team, and strengthening fraud prevention and customer protection efforts across the organization.

*Note: This position can work from any location within the Central Bancompany footprint.

Qualifications, Education and Experience

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Banking, or a related field required. Equivalent combinations of education and experience may be considered.
• Advanced degree preferred.
• Minimum of 8-10 years of progressive experience in fraud operations, fraud investigations, financial crimes, risk management, banking operations, or related disciplines.
• Minimum of 5 years of leadership experience managing teams, developing talent, and leading organizational change.
• Demonstrated experience building, implementing, or managing enterprise fraud programs or fraud operations functions.
• Experience implementing fraud technology solutions, case management platforms, analytics tools, and reporting capabilities.
• Strong understanding of fraud detection methodologies, fraud mitigation strategies, investigations, and customer protection practices.
• Proven ability to collaborate effectively with executive leadership and cross-functional stakeholders.

Preferred Qualifications

• Experience leading fraud operations within a financial institution or other regulated financial services environment preferred.
• Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or similar credentials preferred.
• Experience establishing or transforming enterprise fraud operating models across multiple locations, business lines, or markets preferred.
• Experience implementing fraud case management platforms, workflow automation, and fraud analytics tools preferred.

Additional Requirements

• Regular and reliable attendance and punctuality.
• Ability to work effectively in a hybrid and collaborative environment.
• Strong commitment to customer protection, confidentiality, and ethical decision-making.
• Ability to travel periodically throughout the Bank's footprint for meetings, training, and operational support activities.
• Ability to perform the essential functions of this position with or without reasonable accommodation.