Director of Events and Catering - Eagles Landing Country Club

POSITION SUMMARY

The Director of Events & Catering is a full-time, exempt employee of The PGA WEST Club, reporting directly to the General Manager.  The Director of Events & Catering primary responsibility will be to act as the Curator and Strategic Driver of Events, Weddings and Catering business, fostering positive member relations and elevating The PGA WEST Club experience.  

LEADERSHIP CORE COMPETENCIES: 

The following core competencies strongly contribute to the success of the leader in this position: 

• Conflict Management 

• Developing Others/Mentorship 

• Effective Communicator 

• Relationship Building & Stakeholder Relations 

• Team Leadership 

• Vision

EDUCATION, SKILLS AND EXPERIENCE REQUIRED: 

• Bachelor’s degree in hospitality management, business administration, public relations, communications or 10 years combined education and work experience required preferably in a country club, hospitality or corporate setting. 

• Minimum 7-10 years’ experience in high-level events curation and catering sales direction preferred. 

• Minimum 7-10 years’ in customer service, event planning, or in the hospitality industry required. 

• Must be comfortable in a fast paced, ever-changing environment and have a strong desire to build systems and procedures while understanding the flexibility needed in a transition and building period. 

• Outgoing and engaging personality with an evident passion for high level customer service and hospitality is required. 

• Be a people-person exuding warmth, courtesy, and sincerity to be able to put Members and prospects at ease. 

• Must exhibit a “can-do” attitude to productively solve problems. Develop and propose solutions to problems that occur. Anticipate the needs of others and react appropriately. 

• Highly self-motivated individual who can work with minimal supervision and interact with Members and potential Members at a sophisticated level. 

• Must be a proven collaborator, diplomatic, supportive, well-respected, and contributing team member; able to generate thoughts and ideas that result in improved Member satisfaction. 

• Must be a relationship builder and be successful in winning the trust and confidence of Members, guests, prospective Members, realtors, and community influencers. 

• Responsible for being visible and available at the Club during peak hours of operation, including weekends and Club events to capture, communicate, and actively record Club happenings. 

• High energy, creative, outgoing personality. 

• Strong organization and planning skills with an exceptional attention to detail. 

• Experience in developing and executing new programs and events. 

• Strong knowledge of the Club’s local market area. 

• Must have a professional demeanor, a gracious attitude, and a demonstrated ability to establish and maintain effective working relationships with all departments, team members, current and prospective Members and business partners. 

• Proficiency and experience with Microsoft Office Applications, event project management digital platforms, POS systems, catering sales pipeline reporting.  

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. 

• The employee will be required to be Member facing as needed.

• The employee is regularly required to stand and/or sit for long hours.

• →Will spend time working on the computer fulfilling job requirements.
• →Able to respond to calls after hours, weekends, and holidays. Overtime will be required.

THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT.   POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.