Client Service Specialist

The Client Service Specialist supports Financial Professionals, clients, and internal partners by coordinating day-to-day client service, account support, documentation, and follow-up activities. This role helps ensure client and advisor requests are handled accurately, professionally, and within expected timeframes. The position works closely with advisors, clients, operations, compliance, supervision, and other service teams to resolve questions, complete service requests, and support a consistent service experience. Success in this role is measured by service quality, accuracy, responsiveness, follow-through, and effective coordination with internal partners.

• →Respond to advisor and client inquiries by coordinating follow-up, researching service needs, and helping guide requests to timely resolution.
• →Support Financial Professionals with day-to-day practice operations, including client communications, meeting preparation, account maintenance, and service-related follow-up.
• →Prepare, review, and process client forms, account documentation, and supporting materials for completeness, accuracy, and alignment with company procedures.
• →Maintain accurate client records, service notes, documentation status, and follow-up items in applicable systems.
• →Coordinate with operations, compliance, supervision, service, and other internal partners to clarify requirements, resolve issues, and complete requests accurately.
• →Schedule client meetings, prepare materials, track action items, and support timely follow-up after client interactions.
• →Monitor open service items, pending documentation, and time-sensitive requests to help ensure appropriate prioritization and completion.
• →Communicate status updates clearly and professionally to advisors, clients, and internal partners.
• →Support client onboarding, account service, and ongoing relationship management activities within established policies and procedures.
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  Identify recurring questions, process gaps, or service issues and share feedback with appropriate team members to support continuous improvement.

   

Job-specific skills: Client service, advisor support, account documentation, service coordination, follow-through, attention to detail, organization, issue resolution, professional communication, confidentiality, Microsoft Office, CRM systems, and business systems used to track service activity, documentation, and follow-up items.