Case Manager Team Manager

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life. 

As our Case Manager Team Manager, you'll partner with patients and families to overcome barriers to care and connect them with vital community resources. Using your bilingual English and Spanish skills, you'll build trust, improve health outcomes, and make a meaningful impact in the community. You'll also lead and develop a collaborative team of Case Managers through coaching, mentorship, and onsite support. As a problem solver and team player, you'll partner with clinic leaders and the Enhanced Care Services Director to strengthen care management programs, improve operations, and deliver exceptional patient care.

• Passionate about serving underserved populations with compassion, respect, and cultural humility.
• Experienced coaching, mentoring, and developing case management or care coordination staff.
• Skilled at collaborating with providers, clinical teams, and leadership to improve patient and operational outcomes.
• A proactive problem solver who can troubleshoot challenges, navigate conflict resolution, and remove barriers for patients and staff.
• Experienced connecting patients and families to community resources and support services.
• Knowledgeable in care coordination, health education, Motivational Interviewing, and supporting patients with complex social and health needs.
• Bilingual in English and Spanish.

• Assess patient needs and barriers to care, including medical, behavioral health, social, financial, and psychosocial factors.
• Provide health education, chronic disease self-management support, goal setting, and care coordination.
• Connect patients with community resources, financial assistance programs, and support services.
• Coordinate care with providers, hospitals, specialists, and external agencies to improve outcomes.
• Develop patient-centered care plans and maintain timely documentation in the electronic health record.

• Lead, coach, train, and supervise Case Managers, including performance management, scheduling, and staff development.
• Partner with the Enhanced Care Services Director to implement, monitor, and improve Care Management programs.
• Track program outcomes, analyze data, and recommend process improvements.
• Collaborate with clinic leadership to optimize care coordination services and support program goals.

• Onsite, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Potential evening clinic coverage until 8:00 p.m.
• May provide support at other clinic locations as needed.

• 3+ years of case management, care coordination, patient navigation, or related experience, and/or a Bachelor's degree in a Health or Human Services field.
• Experience providing health education, care coordination, or patient navigation services.
• Health Coach Certificate or Patient Navigator training (or ability to obtain within 6 months of hire).
• Proven leadership, coaching, and team development experience.
• Strong critical thinking, problem-solving, collaboration, and communication skills.
• Knowledge of community resources and the ability to thrive in a fast-paced, evolving healthcare environment.