Parts Warranty and Data Administrator

• →Responsible for verifying and validating incoming warranty requests.
• →Maintains active log of warranty activity in Zendesk organizational application, including all correspondence with the customer and/or manufacturer.
• →Administrates collection and return of all manufacturer required defective components.
• →Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
• →Monitors pending credits due from the manufacturer.
• →Oversees billable warranty charges.
• →Files electronic warranty claims with the manufacturer.
• →Exhibits strong organizational and customer service skills.
• →Maintains an ethical relationship between the end customer and the manufacturer to ensure both parties interests are protected.
• →Enter customer, vendor, inventory, information into company databases and systems.
• →Verify data accuracy and correct errors or inconsistencies.
• →Review source documents for completeness and accuracy before entry.
• →Maintain electronic and paper records in an organized manner.
• →Update existing records and databases as new information becomes available.
• →Generate reports and spreadsheets as requested by management.
• →Respond to internal requests for information and documentation.
• →Perform regular data quality audits to ensure database integrity.
• →Maintain confidentiality of sensitive company and customer information.
• →Collaborate with other departments to obtain missing or corrected data.
• →Meet established productivity and accuracy goals.

• High school diploma or GED equivalent. HVAC Warranty experience preferred.
• Computer skills are essential, HVAC Parts background is preferred
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. 

Reasoning Ability 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. 

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Medical Insurance, Dental Insurance, Vision Insurance
• 100% company match on 401(k) contributions, up to 6% of pay.
• Tuition Reimbursement
• Company-paid Disability insurance (short-term and long-term)
• Company-paid group life insurance
• Paid Time Off & Holidays
• Volunteer Hours
• Employee-paid supplemental insurance options
• Employee Assistance Program (EAP)
• FSA, HSA and commuter benefits options
• Paid parental leave
• Career growth and learning
• …and so much more!

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.