Commissary Project Manager

At Challenge Unlimited, Inc. it is our mission to provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community. As a leader in providing employment services to people with disabilities our goal is to empower individuals of all abilities to reach their full potential.

Summary 

Reporting to the Director (or Assistant Director) of Operations, the Project Manager (Commissary) is responsible for overseeing work-related opportunities for people who have different abilities to work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.

Manages employees and clients in the performance of shelf stocking and janitorial duties at the assigned site. Crucial point of contact with contract management. Provides training, support, and on-going feedback to all workers on job duties, proper procedures, and areas for improvement, with a special focus on safety and company culture. Supervising duties include hiring, scheduling, training, evaluating, disciplining, processing changes and timekeeping for workers. Monitors the budget, controls labor and supply expenses and inventory, and ensures quality and customer satisfaction.

Shift: Full-Time 
Days: Monday-Friday 
Hours: Night hours  + flexible to jobs demands
Pay: $56,000 annually + Benefits! 
Location: Scott Air Force Base, Mascoutah Illinois 
Travel: up to 10% 

Responsibilities 

Planning
 Work with the Director of Operations to  generate ideas and approaches that maximizes growth and efficiency opportunities. Communicate a vision for how the site supports and furthers the Company's mission, aligning systems, culture and structure to ensure consistency and meet contract needs. Make and project estimates on revenue and expenses for future months and fiscal year. Order chemicals and other supplies necessary to meet the contract requirements and maintain proper inventory levels--ensuring the site is properly stocked. Schedule workers to perform contract requirements and forecast staffing needs by tracking trends in contract needs and changes. Manage special project scheduling requirements. Review and propose budget updates.

Performance Management
Lead and oversee assigned contract. Ensure work is performed in accordance with contract’s statement of work and in compliance with Company policies and procedures, applicable laws and regulations, customer requirements, and quality and safety standards. Monitor labor, supply and equipment expenses and take appropriate action to meet budgets. Provide operational and expense data for contract negotiations. Monitor operational metrics to measure personnel and productivity for lines of business using industry benchmarks and contract requirement standards to baseline expectations. Complete contractual paperwork. Maintain AbilityOne ratio. Provide a safe environment for all workers and customers. Ensure SDS (Safety Data Sheets) book is organized and current. Follow and enforce OSHA (Occupational Safety and Health Administration) regulations. Complete incident and/or accident reports in accordance with Company policies. Take preventative and corrective action as needed. Conduct safety training, inspections, and ensure workers utilize Personal Protective Equipment (PPE) as required.

Customer Satisfaction 
Develop professional working partnerships with current and potential key contracting representatives, subcontractors, vendors, and site occupants. Develop and establish appropriate communication methods, using routine and periodic meetings, proactive preparation and reporting and prompt response and resolution of customer complaints. Monitor the results of various QC efforts and ensure all QC audits and safety documents are completed and available for inspection. Deliver accurate and timely reporting and analysis on site key performance indicators and trends. Relay information to workers and upper management about any updates or changes pertinent to the contract in a timely, accurate manner. Assist Operations and Quality senior management in establishing metrics and measuring and managing customer expectations and to ensure contract requirements are performed in accordance with the contract SOW and meet/exceed customer expectations.

Client Development 
Monitor and ensure Operations services at assigned sites meet the needs of clients while fulfilling contract obligations. Ensure supervisors and team leaders receive training and coaching on working with individuals with disabilities and apply those techniques in the workplace. Work with clients to help them develop job skills and work/behavior skills which may help them achieve the highest level of independence possible. Periodically audit performance and development of clients.

Effective Leadership 
Place people in positions to succeed. Develop and empower a top-notch team. Direct supervision of Commissary Supervisor(s) and indirect supervision of all site positions, ensuring work is performed according to the contract’s statement of work, company policies, and procedures. Interview, train, evaluate, discipline and process timekeeping for workers. Encourage effective outcomes and accountability. Communicate job expectations; motivate, coach, and counsel employees. Build an effective company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives

Qualifications 
Education: Bachelors Degree in business or related field. Will consider a minimum of 8 years of relevant experience in lieu of a degree. 
Experience: 2+ years work experience preferably in retail, grocery, or convenience store environment or department manager. 5+ years of supervisor experience preferred. Specific working knowledge in floor care, general cleaning procedures, chemicals and Safety Data Sheets. 
Pre-Employment Tests: Word, Excel 
Computer skills: Proficient with Microsoft Excel, Word, PowerPoint and Outlook 
Background checks: Must pass criminal background check, various state and Federal registry checks and DCFS Abuse and Neglect Tracking System Check. 
Driving: Must maintain a valid drivers license, auto insurance and be at least 21 years or older to drive. Must pass driving history check and Company policy criteria. Company travel using personal insured vehicle is required.

Physical Demands 
Sitting: Occasionally sitting in the normal course of office-sedentary type work.
Standing: Frequently standing, walking, bending, squatting, reaching, and twisting in the normal course of office-sedentary type work and for training workers
Hearing, Speaking: Frequently listens and speaks with managers, clients, and employees to communicate instructions, exchange feedback, conduct meetings and communicate regarding contracts.
Seeing: Continually visually alert to monitor employee and client actions, work with computer systems, documents, and reports and to drive in the course of work
Handling: Frequently using hands in typing, calculating, filing, phone and other office equipment use.
Movement: Frequently bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting, and kneeling inspect buildings or work with Customer representative.
Lifting: Occasionally lifting, carrying, and pushing or pulling up to 75 pounds during shelf stocking work.

Benefits
Insurance 
Medical with Rx & Vision 
Dental 
Short-Term and Long-Term Disability 
Supplemental Term Life 
Paid-Time off: Holidays, Vacation, Sick Days and Personal Days 
Funeral Leave 
401K 
Mileage Reimbursement 

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.