Dispatch Coordinator (Morning Shift)

The Dispatch Coordinator will coordinate and optimize delivery schedules by communicating with mobile units to ensure they receive important messages. This role monitors situations by phone or radio, uses mapping software to locate the best routes, and keeps track of the location of mobile units.

• →Dispatch Support: Assist in dispatch of pending loads, schedule, and dispatch drivers to pick up and deliver.
• →Scheduling & Coordination: Schedule and dispatch drivers to pick up and deliver loads to and from customers. Coordinate and modify daily routes to accommodate customer needs and communicate specific freight requirements and procedures to drivers.
• →Route Management: Monitor sudden route changes or road construction issues and establish new routes to ensure timely deliveries.
• →Problem Resolution: Actively participate in problem resolution with team members and different departments.
• →Driver Support: Assist drivers with routing directions and communicate proper execution.
• →Compliance: Maintain high compliance with dispatch standards and operating procedures.
• →Systems & Reporting: Update customer web portals with up-to-date load information. Pull load forecasts from the system and update drop and hook events.
• →Safety: Enforce safety procedures such as monitoring driver reports to ensure equipment safety.
• →Cost Analysis: Analyze transportation planning opportunities to reduce transportation cost.
• →Fleet Planning: Ensure proper placement of the trailer pool to support customer daily requirements while maintaining cost.

• Bachelor’s degree
• 1-2 years of trucking industry and/or dispatch experience
• Advanced English
• Knowledge of Department of Transportation (DOT) rules and regulations
• Demonstrated ability to manage high-stress situations calmly and effectively
• Good interpersonal and customer service skills
• Demonstrated ability to actively manage multiple, concurrent projects
• Good command of MS Office (Excel and Word), with the ability to quickly learn new software (Fleet Manager, Skybitz, Omnitracs, Pro Tracker, message board)
• Good attitude