Systems Administrator

• →Provide support and troubleshooting to resolve technical issues for end users
• →Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• →Support of virtual environments including VMware, and Hyper-V
• →Support backup and disaster recovery solutions
• →Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• →Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• →Document internal processes and procedures related to duties and responsibilities
• →Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• →Other duties as assigned

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.