Virtual Client Information Officer (vCIO)

United States·StamfordFull-timemid

Other

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Quick Summary

Overview

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance,

Technical Tools

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Responsibilities

~1 min read

→Develop and execute strategic IT roadmaps that align infrastructure investments, technology initiatives, and business objectives.
→Evaluate client IT environments, including network architecture, server infrastructure, cloud platforms, endpoint management, and cybersecurity controls, to identify performance gaps and opportunities for optimization.
→Provide technical leadership and guidance on infrastructure modernization, system migrations, cloud adoption, and technology lifecycle management.
→Lead executive-level technology reviews, presenting infrastructure assessments, risk analysis, budget recommendations, and strategic initiatives to client stakeholders.
→Oversee IT budgeting, technology forecasting, resource allocation, and capital expenditure planning.
→Assess and strengthen client security postures through alignment with industry frameworks, regulatory requirements, and established IT governance practices.
→Partner with technical teams to scope, prioritize, and oversee infrastructure projects, ensuring solutions meet client requirements and operational standards.
→Identify technology risks, infrastructure deficiencies, and opportunities to improve system reliability, scalability, security, and performance.
→Establish and maintain technical standards, documentation practices, and IT best practices across assigned client environments.
→Mentor internal technical personnel and collaborate across departments to support consistent service delivery and technical excellence.
→Perform other duties as assigned.

Requirements

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Minimum of 5 years of experience in IT consulting, technical account management, infrastructure engineering, or IT leadership, preferably within a Managed Service Provider (MSP) environment.
Demonstrated experience developing IT strategies, managing infrastructure budgets, conducting technology assessments, and advising C-suite stakeholders.
Strong understanding of IT infrastructure, including network architecture, server environments, virtualization, cloud technologies, endpoint management, and cybersecurity practices.
Ability to translate complex technical requirements into scalable IT solutions that support business objectives and operational efficiency.
Experience with IT service management platforms and technologies such as ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and macOS environments.
Industry-recognized certifications such as MCSA, VCP, CCNA, or equivalent technical credentials are preferred.
Demonstrated ability to manage multiple client initiatives, prioritize technical requirements, and coordinate cross-functional resources in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills with the ability to work independently and manage competing priorities.
Ability to support occasional evening client meetings, dinners, and industry events. Anticipated work schedule is approximately 47 hours per week.
Must successfully pass a background check and possess a valid U.S. driver's license.

What We Offer

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Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs evolve.

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