IT Asset Lead

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

The IT Asset Management Lead is responsible for building, operating and continuously improving Charlie Health’s IT asset management program across hardware, software, applications, vendors and contracts.

This is a senior individual contributor role with end to end ownership of IT asset management strategy, governance, processes, data and outcomes. The Lead will establish scalable lifecycle practices, maintain reliable asset records, improve technology utilization, reduce unnecessary spend and ensure technology assets are managed securely and effectively from acquisition through retirement.

The IT Asset Management Lead will partner closely with IT, Information Security, Procurement, Finance, Legal, Compliance, People and business stakeholders. This person will lead through subject-matter expertise and cross-functional influence rather than direct people management.

Charlie Health operates in a highly regulated healthcare environment. This role will support controls, documentation and lifecycle practices aligned with HIPAA, SOC 2, company policies, and other applicable requirements.

IT Asset Management Strategy & Governance

• →Own and continuously improve the IT asset management program across hardware, software, applications, vendors, and contracts
• →Establish policies, standards, controls, and operating procedures covering the full technology asset lifecycle
• →Serve as the organization’s IT asset management subject-matter expert and lead cross-functional initiatives without direct authority

Hardware Asset Lifecycle Management

• →Manage lifecycle processes for laptops, mobile devices, peripherals, and other company-owned technology equipment
• →Oversee asset acquisition, receipt, inventory, assignment, deployment, transfer, recovery, reuse, refresh, and retirement
• →Partner with IT Operations and People teams to support onboarding, offboarding, replacement, and asset-recovery processes

Software & Application Lifecycle Management

• →Maintain an authoritative inventory of software and SaaS applications, including ownership, cost, renewal, risk, and lifecycle status
• →Establish processes for application intake, evaluation, approval, deployment, renewal, reassessment, and retirement
• →Monitor license allocation and utilization and coordinate the recovery or reallocation of unused licenses

Vendor, Contract & Financial Management

• →Coordinate the IT vendor lifecycle from intake and evaluation through onboarding, renewal, performance review, and offboarding
• →Maintain accurate records for vendors, contracts, subscriptions, renewal dates, notice periods, owners, and obligations
• →Partner with Procurement, Finance, Legal, Security, and business owners on purchasing, contracting, forecasting, and renewal decisions
• →Identify savings through license reclamation, vendor consolidation, contract optimization, asset reuse, and timely cancellation

Data, Compliance & Continuous Improvement

• →Maintain accurate asset data and reconcile records across IT, endpoint, identity, procurement, finance, and support systems
• →Develop reporting on inventory accuracy, lifecycle status, utilization, spend, renewals, exceptions, and program outcomes
• →Maintain documentation and evidence supporting HIPAA, SOC 2, internal controls, audits, and company policies

Required Qualifications

• 7+ years of experience in IT asset management, software asset management, hardware asset management, technology operations, vendor management, or a related discipline
• Experience owning or substantially contributing to an enterprise IT asset management program
• Strong understanding of hardware, software, SaaS application, vendor, contract, and technology-service lifecycles
• You live within a 75-minute commute of our NYC office (near Union Square) and are able to work in-office 4 days per week

Preferred Qualifications 

• Experience operating at a Lead or senior individual-contributor level
• Experience building or maturing an IT asset management program in a rapidly growing organization
• Experience in healthcare, financial services or another regulated environment
• Experience with application rationalization, software licensing, vendor consolidation, contract optimization, and technology-spend management

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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