Benefits Office Associate

• Screens visitors, telephone calls, and the Benefits Team email domain, responding to general inquiries and problem-solving within established guidelines and procedures
• Reroutes inquiries to others, as appropriate
• Reviews retirement and leave eligibility, and responds to initial inquiries with the appropriate information
• Assists with health and dental insurance enrollment processing, as needed
• Assists with Consolidated Omnibus Budget Reconciliation Act (COBRA) coverage notifications and enrollment, as needed
• Provides backup coverage for Purchase Order (PO) processing and supply ordering, as needed
• Provides general clerical assistance to Benefits Team staff, including word processing, copying, collation, filing, sorting, and distributing mail
• Maintains records related to inquiries, leave and retirement requests, and other related areas, as requested
• Assists with various department events, including setup, teardown, and general scheduling needs, as requested
• Performs other related duties, as required

This position may provide backup coverage for PO processing and supply ordering.

This position does not have any formal policy-setting responsibilities.

Prepares a variety of reports related to assigned duties, as requested

Operates computer, copier, fax machine, scanner, telephone, and other general office equipment

This position has regular contact with all levels of the organization as well as the general public in order to provide information.

This position does not supervise or provide work direction to others.

Independent decision-making is used when concerns or questions arise that can be solved using the department’s established procedures. The supervisor’s approval is recommended with unusual or complex concerns and inquiries.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift, support, handle, or feel objects, tools, equipment and/or controls; reach with hands and arms; and talk and hear.  The employee is occasionally required to stand, walk, sit, climb or balance, and stoop or kneel.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

The employee regularly works in an office setting. The noise level is typically quiet to moderate.

• Working knowledge of typical office practices, procedures, and equipment
• Demonstrated proficiency in standard English grammar, punctuation, basic computational arithmetic, and keyboarding
• General knowledge of public education, the school division, and the community
• Demonstrated ability to collect and assemble information; to interpret and follow oral and written instructions; to communicate effectively, both orally and in writing; and to build effective working relationships with all levels of the organization and the public 
• Demonstrated ability to perform multiple tasks in a fast-paced environment within established procedures and deadlines

Any equivalent combination of experience and training which would provide the required knowledge, skills, and abilities

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation

• State Police Criminal History Investigation

• Child Protective Services (CPS) Investigation

• Tuberculosis Screening/Test