Benefits Specialist - TWA

• Manages the Benefits Team email domain; Answers routine questions and escalates questions to the assigned Benefits Administrator, as needed 

• May temporarily administer school board policies related to leaves of absence, in accordance with departmental standard operating procedures

• Enters leave-related approvals into the online employee management system

• Answers general questions related to paid leave benefits

• Assists with ADA accommodations requests

• Assists with employee retirement program inquiries

• Assists with insurance enrollment inquiries

• Completes record-keeping tasks, reporting, and other documentation required by federal and state laws, school board policies, and provider rules

• Performs other related duties as assigned

This position has no budgetary responsibility.

This position has no formal policy-setting responsibilities, but may provide feedback to the Director of Compensation and Benefits on benefit policies and procedures, as requested.

Prepares a variety of periodic reports related to leaves of absence, retirements, insurance enrollment, and workplace accommodations

Regularly utilizes basic office equipment, such as computers, phone, and scanner

This position has regular contact with Virginia Retirement System (VRS) personnel, Chesterfield County Public Schools (CCPS) employees, and CCPS retirees.

This position does not supervise or provide work direction to others.

Independent decision-making is used when concerns or questions come up that can be solved logically in the position. The Director’s approval is recommended when the concern or question is more complex.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift, support, handle, or feel objects, tools, equipment, and/or controls; to reach with hands and arms; to handle paper files and records; and to talk and hear. The employee is occasionally required to stand, walk, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. 

While performing the duties of this job, the employee works in an office environment. The noise level is typically quiet to moderate.

• Knowledge of, or willingness to learn, HR policies and procedures, including FMLA, ADA, and VRS procedures 

• Demonstrated ability to communicate effectively, both orally and in writing, in a tactful and confidential manner in stressful circumstances to all levels of personnel

• Demonstrated ability to maintain confidentiality of member data

Bachelor’s Degree in a related field, or any combination of education and work experience sufficient to demonstrate the required knowledge, skills, and abilities