Support Services Supervisor

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  A supervisory position responsible for overseeing a staff of support associates in maintaining an information system for recording patient services or inspection results for regulated facilities. The information system consists of data entry regarding patient registration, fee collection, generating charges for services rendered and accounting of payment received. Supervises staff in general medical, environmental, WIC or Home Health departments of the agency.

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  Oversee support staff assigned in the maintenance of the Patient Services Reporting System for clients provided by the health department; Develop and revise work schedules and assignments to meet staffing and program needs and approves requests for absences; Interpret agency policies, goals and procedures for staff; Attends appropriate meetings to learn of changes in PSRS, procedural and policy changes and records management changes; Provide technical assistance and on the job training for support staff; Coordinates activities of support staff with program staff and may schedule clinics and arrange for special providers; Provide and arrange orientation for new support staff; Maintain correspondence with support staff through newsletter, staff meetings and memorandums; Conducts staff meeting as deemed necessary; Evaluate the performance of employees supervised according to job standards, agency goals and performance achieved; Evaluates the support services functions and processes to ensure smoother operation; interview prospective employees and makes recommendations on hiring; Monitor and report uncollectible account receivables and Schedule clinics as appropriate.

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• Work typically is spent in clinic settings.

• Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency’s policies.

• High School Diploma or GED.

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• Five (5) years of professional business or public administrative experience in a medical, hospital or administrative office environment using electronic office equipment and professional software.

• Additional education (college, vocational school, etc) in business education or a medically related field may Substitute for the required experience on a year for year basis.

THE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS. REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.

An Equal Opportunity Employer M/F/D