chick-fil-a-yoder-plaza6mo ago

Front of House Daytime Manager

Va-Newport News-mid

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Quick Summary

Key Responsibilities

Team Leadership: Recruit, train, and mentor front of house staff to ensure a high level of performance and customer service.

Requirements Summary

Must have 5am – 6pm availability, including weekends. Proven experience in a FOH leadership role in a high-volume, fast paced restaurant environment Strong interpersonal and communication skills.

Technical Tools

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Benefits:

401(k)
Competitive salary
Health insurance
Opportunity for advancement
Training & development

Job Summary:

We are seeking an experienced and dynamic Front of House Morning/Day Manager to join our team. The ideal candidate will be responsible for overseeing the front of house operations, ensuring exceptional customer service, and leading a team of front of house staff. This role requires strong leadership, communication, and organizational skills.

Key Responsibilities:

Team Leadership: Recruit, train, and mentor front of house staff to ensure a high level of performance and customer service.
Customer Experience: Ensure an outstanding guest experience by maintaining a welcoming and efficient environment.
Operations Management: Oversee daily FOH operations, including. order accuracy
Communication: Serve as the main point of contact between the FOH team and the kitchen, ensuring smooth communication and service flow.
Problem Solving: Address and resolve customer complaints and service issues promptly and effectively.
Inventory and Supplies: Manage FOH inventory and supplies, ensuring that all necessary items are stocked and in good condition.
Performance Monitoring: Monitor staff performance and provide constructive feedback to enhance service quality.
Compliance: Ensure compliance with health and safety regulations and company policies.

Qualifications:

Must have 5am – 6pm availability, including weekends.
Proven experience in a FOH leadership role in a high-volume, fast paced restaurant environment
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Excellent problem-solving skills and attention to detail.
Knowledge of food and beverage operations is a plus.