General Manager

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

It is a warm and welcoming environment that brings together people of all ages. People from all over the community can engage in the joy of being human. 

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We’re driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

Good Food. Good Friends. Great Fun. 🥒🐔🏓

To be successful in this role, you’ll need management skills and experience in both front and back of the house, as well as events and pickleball activities. The GM will direct and oversee operations in all departments, including Pickleball, Events, Catering, Kitchen, Service / Bar, Hospitality, Community. You will inspire, train, and oversee the departmental managers and develop their skills and accountability.

• →Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity,and Quality
• →Demonstrates and supports a culture of diversity, equality and inclusion
• →Coordinate daily Front of the House, Pickleball and Back of the House operations
• →Supervise and evaluate department managers
• →Hire and terminate teammates, with department managers
• →Deliver superior service and maximize customer satisfaction
• →Respond efficiently and accurately to customer complaints
• →Regularly review product quality and research new vendors
• →Oversee staffing levels and Cost of Goods
• →Appraise staff performance and provide feedback to improve productivity
• →Ensure compliance with sanitation and safety regulations
• →Compliance with all local, city, state and federal Alcohol laws and guidelines
• →Manage and protect Chicken N Pickle’s brand and innovate ways to improve the brand
• →Control operational costs and identify measures to cut waste
• →Create detailed reports on weekly, monthly and annual revenues and expenses
• →Promote the brand locally through community and restaurant events
• →Recommend ways to reach a broader audience (e.g. social media, community relationships, Happy Hour etc)
• →Train new and current employees on proper customer service practices
• →Implement policies and protocols that will maintain future restaurant operations
• →Promote continuous skill development through online courses, coaching and training programs

• 5+ years of full-service, high volume General Manager experience
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Excellent organizational and leadership skills
• Knowledge of Food Safety, liquor requirements and quality standards
• Familiarity with restaurant management software, like HotSchedules, Point of Sale and accounting software.
• Strong leadership, motivational and people skills
• Financial management skills
• BS degree in Business Administration; hospitality management or culinary schooling is a plus.
• Perform in an active, fast paced, indoor and outdoor venue, during inclement weather, holidays, weekends and nights.