Business Control Manager

We are hiring a Business Control Manager to join Chime’s Compliance Business Control Management team, with a primary focus on control delivery for Growth Marketing and Chime Enterprise. You will partner with business and control owners to translate agreed risk outcomes into practical controls that provide the right level of risk mitigation while working effectively for the business. You will also help bring Chime’s broader enterprise control environment to light by identifying, validating, and documenting controls that are already operating across the business. Along the way, you’ll have opportunities to contribute to larger Compliance BCM and business efforts based on priorities and capacity.

• Partner with Growth Marketing and Chime Enterprise business and control owners to translate agreed risk and control outcomes into practical implementation plans, while supporting additional Compliance BCM portfolios based on priorities and capacity.
• Contribute to reviews of business requirements, projects, process or product changes, incidents, complaints, and regulatory developments by identifying relevant controls, operating practices, gaps, dependencies, and implementation considerations.
• Drive assigned control workstreams through implementation, validation, documentation, and closure, coordinating milestones, dependencies, evidence, and routine decisions with business and control owners.
• Evaluate Chime’s existing control environment by reviewing business activities, procedures, system capabilities, evidence, and current control records to identify controls already operating and potential coverage gaps.
• Assess whether existing controls provide appropriate coverage and recommend whether controls should be reused, enhanced, created, consolidated, or retired.
• Evaluate implementation readiness, coordinate control owner attestations, validate assigned controls against team standards, and maintain complete and current control records.
• Track gaps, exceptions, remediation commitments, and dependencies through closure, escalating material design, ownership, exposure, or delivery concerns and supporting remediation arising from incidents, testing, audits, or other findings.

• 4 or more years of experience in business controls, regulatory compliance, operational risk, audit, operations, or a related discipline within financial services, fintech, or another highly regulated environment.
• Hands-on experience taking a control or process improvement from a defined problem or requirement through implementation, evidence review, documentation, and closure.
• Strong analytical skills and experience evaluating business processes, requirements, incidents, and control records to understand what is operating, identify gaps, and determine where clarification or additional risk mitigation is needed.
• Strong execution and project-management skills, including managing multiple workstreams, dependencies, decisions, and stakeholders while adapting to changing complexity, urgency, and team priorities.
• Strong communication and influencing skills, with the ability to partner effectively with technical and non-technical stakeholders, challenge incomplete evidence or unclear ownership, and escalate material concerns with sound judgment.
• Experience working in consumer financial services or another regulated environment, with working knowledge of regulatory and consumer protection risk frameworks such as EFTA and Regulation E, TILA and Regulation Z, UDAAP, or comparable requirements.

#LI-Onsite #LI-LB1

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.