Computer User Support Specialist

Remotemid

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Quick Summary

Technical Tools

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We're looking for a Computer User Support Specialist to provide secure and customer-focused technical assistance for end users across supported devices, applications, and workplace tehcnology supporting Chimes.

Responsibilities

~1 min read

→Receive, log, and track user requests through approved phone, email, portal, chat, or walk-up channels, and communicate status, next steps, and impacts clearly and respectfully.
→Provide Tier I and, when assigned, Tier II support for accounts, applications, endpoint devices, peripherals, and connectivity, verifying user identity and following approved access, privacy, and security procedures.
→Diagnose incidents, apply approved troubleshooting methods, and resolve requests within assigned authority; escalate complex issues to appropriate teams or vendors.
→Maintain complete tickets documenting symptoms, troubleshooting, actions, resolution, affected assets, and follow-up.
→Install, configure, image, or replace approved devices and software, and support onboarding, offboarding, access changes, deployment, and recovery.
→Maintain knowledge articles and quick-reference guides, share recurring-incident trends with supervisors, and meet service-level, quality, and security requirements while protecting government, customer, employee, and company information.

High school diploma or equivalent required.
Associate degree in information technology, computer science, or a related field preferred.
Relevant technical certifications or equivalent documented training preferred.
One (1) or more years providing end-user, help desk, service desk, or desktop support.
Experience using a ticketing or service-management system to document and track work.
Working knowledge of common desktop operating systems, productivity applications, user accounts, peripherals, and basic network troubleshooting.
Experience in government, regulated, or security-conscious environments preferred.
Equivalent combinations of related education, training, and experience may be considered.

Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.

What We Offer

~1 min read

This is a remote position open to candidates in the United States. Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:

✓Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $40.11 - $51.41 per hour

✓Tier 2 (New Castle, DE, and Dallas, TX): $33.55 - $40.56 per hour

✓Tier 3 (Los Angeles, CA): $32.13 - $36.95 per hour

✓Tier 4 (Orlando, FL): $28.73 - $33.04 per hour

Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
Employer-paid Life Insurance + AD&D
Employer-provided Long-Term Disability coverage for financial protection
403(b) retirement plan with employer match
10 paid holidays + generous PTO
Tickets at Work
Employee referral bonuses and recognition programs
Clear pathways for growth and advancement

✨ Join a team where your work truly matters—every single day.
Apply today: https://chimes.org/Careers

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Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

About this job

Pay per year: ≈ $83,429–$106,933 a year; 40% above the $68,210 median for Other jobs on Jobera (133,430 salaries).
Who can apply: United States
Posted: Today
Employer: has 325 open jobs on Jobera.