Computer Network Support Specialist

Remotemid

Other

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Quick Summary

Overview

Chimes | Computer Network Support Specialist| Remote Position We're looking for a Computer Network Support Specialist to install, monitor,

Technical Tools

Other

We're looking for a Computer Network Support Specialist to install, monitor, and troubleshoot local and wide area network services for Chimes.

Responsibilities

~1 min read

→Monitor network availability, performance, utilization, and security alerts, and respond according to established procedures.
→Diagnose and resolve connectivity, routing, switching, wireless, cabling, firewall, and related network issues within assigned authority; escalate outages, security events, and complex faults as needed.
→Configure, install, test, and support approved network equipment and security updates, and assist with backups, access permissions, and restoration activities.
→Provide telephone, electronic, and in-person assistance to users with connectivity and network-service issues.
→Document symptoms, diagnostic steps, configurations, and resolutions in accurate support records, and maintain network diagrams, equipment inventories, and troubleshooting procedures.
→Research replacement options, prepare network status and incident reports, contribute to knowledge articles, protect confidentiality, and comply with agency policies.

Associate degree in Information Technology, Networking, Computer Science, or a related field preferred.
Relevant networking or vendor certifications preferred.
Equivalent combinations of related education, training, and experience may be considered.
Two (2) or more years supporting computer networks, network devices, connectivity, or related infrastructure.
Experience documenting and resolving network incidents and service requests.
Working knowledge of routing, switching, wireless networking, TCP/IP, cabling, firewalls, and common diagnostic tools.
Experience in government, regulated, or security-conscious environments preferred.

Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.

What We Offer

~1 min read

This is a remote position open to candidates in the United States. Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:

✓Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $44.42 - $56.94 per hour

✓Tier 2 (Dallas, TX, New Castle, DE, and Los Angeles, CA): $35.59 - $49.24 per hour

✓Tier 3 (Orlando, FL): $31.82 - $36.59 per hour

Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
Employer-paid Life Insurance + AD&D
Employer-provided Long-Term Disability coverage for financial protection
403(b) retirement plan with employer match
10 paid holidays + generous PTO
Tickets at Work
Employee referral bonuses and recognition programs
Clear pathways for growth and advancement

✨ Join a team where your work truly matters—every single day.
Apply today: https://chimes.org/Careers

Follow Us: Facebook | Instagram | LinkedIn

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

About this job

Pay per year: ≈ $92,394–$118,435 a year; 55% above the $68,210 median for Other jobs on Jobera (133,430 salaries).
Who can apply: United States
Posted: Today
Employer: has 99 open jobs on Jobera.