IT Support Specialist - Onsite

1. →Technical Support:
1. →Respond promptly, professionally, and proactively to incoming service requests.
2. →Deliver help desk support for end-user hardware, software, and connectivity.
3. →Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
4. →Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
5. →Record all work and communication in the ticketing system for accurate tracking and reporting.
2. →Training and Development:
1. →Conduct user training as needed to enhance understanding and usage of IT systems and tools.
3. →Professional Responsibilities:
1. →Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
2. →Participate in in-service training, staff meetings, and other professional development opportunities.
3. →Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
4. →Organizational Values and Additional Duties:
1. →Serve as a positive role model for colleagues and individuals served.
2. →Adhere to organizational policies and procedures while promoting professionalism.
3. →Perform other duties, responsibilities, and special projects as assigned.

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.

• 2+ years of experience in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
• Familiar with AD, Windows, and Microsoft Office products
• Familiar with MDM as well as Intune
• Has expeirence with Helpdesk ticketing software as well as documenting tickets as needed

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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