20d ago

Lead Desk Clerk - Hamlin Hotel

lead

OtherLead

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

Job Summary: The Lead Desk Clerk is responsible for maintaining the safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors,

Technical Tools

OtherLead

Responsibilities

~2 min read

→Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
→Communicate all problems that occur during business hours and after hours to the proper staff (Property Management & Resident Services) via incident reports.
→Update the daily log and/or other front desk forms
→Oversee front desk operations and ensure compliance with Property Management Policies and House Rules
→Provide direct support to the Property Manager and Assistant Property Manager
→Assist in training desk clerks on emergency and non-emergency procedures, desk protocols, and compliance requirements

→Provides day-to-day guidance and operational oversight to desk clerks during assigned shifts, without formal supervisory or disciplinary authority.
→Ensure compliance with Property Management Policies and House Rules
→Review daily logs and incident reports for accuracy and completeness
→Monitor all exits via surveillance footage + foot patrol of building during shift
→Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the Property Manager.
→Write up incident report and route to proper staff per protocol
→Collaborate with management on implementing security measures and operational improvements
→Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
→Attend staff meetings and other property-related meetings as required

Other

→Embody organization values (respect & compassion, empowerment, teamwork)
→Contribute to a safe and pleasant work environment
→Follow policies, procedures, and safe work practices
→Foster teamwork and positive relationships among staff under supervision
→Other duties as assigned

Pleasant and professional manner
Takes initiative to problem solve
Good written and verbal communication skills
Ability to function under stressful circumstances
Willingness to do varied tasks
Calm disposition

Minimum Qualifications

Familiarity with basic computer applications (Microsoft Outlook, Word, Excel)
Ability to document factual incidents in clear, objective written reports based on direct observation and/or contemporaneous witness statements, in accordance with established incident reporting protocols.
Ability to work with people of diverse social, economic, and ethnic backgrounds
Sensitivity to issues facing family, homeless, disabled, and elderly populations
Excellent interpersonal skills

Requirements

~1 min read

Prior experience with security and/or reception work.
Experience working in residential property management or similar environment is a plus
Excellent Customer Service Skills
Bilingual in Chinese, Russian, and/or Spanish in addition to English is a plus

EQUAL OPPORTUNITY EMPLOYER
Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.

SAN FRANCISCO FAIR CHANCE ORDINANCE
All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.