Leasing and Occupancy Specialist

• →Marketing, Leasing, and Occupancy Management:
  • →Working with Compliance Specialists and Property Management, develop and implement marketing plans, including creating advertisements and outreach strategies to attract qualified applicants.
  • →As necessary, conduct property tours and show units to prospective residents.
  • →Maintain, monitor, and actively work viable waitlists of qualified prospective residents and internal transfer lists to minimize vacancy loss.
  • →Conduct phone and on-site interviews with applicants; schedule and conduct initial and follow-up interviews; and move qualified applicants through the pipeline in a timely manner.
  • →Approve move-in files prior to third party or manager reviews and approval
  • →Collaborate with the maintenance team to support timely unit readiness and resolution of service requests for new move-ins.
• →Resident Relations:
  • →Provide exceptional customer service, addressing resident requests and concerns promptly.
  • →Assist residents with the move-in process, including unit inspections.
  • →Communicate lease and community policies to new and current residents.
• →Occupancy and Compliance Support:
  • →Maintain accurate wait and transfer lists, including sending appropriate notices to applicants to add, update, or remove them as necessary.
  • →Coordinate recertification appointments and documentation collection in partnership with Property Management and Compliance to support timely completion before required deadlines.
  • →Support the distribution of recertification notices, including 120-day notices, and follow up with residents who fail to respond promptly.
  • →Review and monitor recertification schedules in Yardi on a monthly basis and escalate timing concerns to Property Management and Compliance.
  • →Perform applicant interviews and support adherence to NAU (Next Available Unit) procedures during the leasing process.
  • →Collect and organize income and eligibility documentation for review, helping ensure files are complete and compliant with HUD, LIHTC, or other applicable affordable housing requirements.
  • →Assist the Property Manager and Compliance team with onboarding or process guidance related to leasing, waitlists, applicant intake, and documentation collection.
• →Property Compliance Support:
  • →Process initial, interim, and annual certification documentation by collecting, organizing, and entering required information for review by Compliance staff.
  • →Timely calculation/Correction of retroactive lease charges
  • →Maintain leasing and marketing reports and assist with preparation of agency reporting materials as assigned, including DAHLIA marketing plans via MOHCD and AFHMP’s with HUD.
• →Administrative Support:
  • →Maintain accurate records in Yardi.
  • →Prepare and submit leasing, occupancy, and compliance-support reports for management review.
• →General Operations:
  • →Support site and office operations as assigned by the manager.

• Ability to troubleshoot and prioritize work
• Capacity to work independently and exercise own judgment
• Knowledge of OSHA and CAL/OSHA and other safety and health code violations
• Knowledge of all applicable building codes and ability to recognize building code violations
• Basic computer skills
• Good problem-solving skills
• Flexibility to adjust to changing situations and work conditions
• Ability to work with people of diverse economic, social and ethnic backgrounds
• Good verbal and written communication skills

• High school diploma or equivalent
• Further education in real estate or property management is a plus.
• Proficiency in Microsoft Office
• Experience in accounting, administrative support, clerical or equivalent work or study

• At least 2 years of relevant property management, leasing, occupancy, or affordable housing experience.
• Knowledge of HUD Section 8, LIHTC, and/or other affordable housing programs preferred; direct affordable housing compliance experience strongly preferred. Candidates expected to handle advanced compliance tasks.
• Familiarity with MOHCD and DAHLIA processes and regulations.
• Possession of COS, TCS, or BOS credentials, or willingness to obtain them within six months of hire (training provided).
• Proficiency in property management software such as Yardi Voyager.

• Strong interpersonal and communication skills.
• Detail-oriented with excellent organizational and time-management abilities, especially in managing applicant pipelines, waitlists, deadlines, and documentation, including data entry.
• Ability to handle pressure and prioritize tasks in a fast-paced environment.

Attributes:

• A team player with a positive attitude.
• Motivated self-starter who thrives on completing goals.
• Strong commitment to resident satisfaction, occupancy goals, and community success