CRM Operations Lead

Chip is scaling fast — and as our CRM programme grows, the complexity of our orchestration, targeting, data dependencies, and compliance obligations grows with it.

The CRM Operations Lead is the technical and operational owner of our CRM platform (Braze) and the systems and processes around it. This person ensures our campaigns and customer communications run with high reliability, correct targeting, clean data, and strong controls, while enabling the CRM team to move quickly and confidently.

You will act as the technical point-of-contact for Braze across the business, partnering closely with Engineering, Data, Product, Compliance, and CRM Strategists/Producers to deliver best-in-class lifecycle marketing and transactional messaging.

This is a highly cross-functional role — equal parts marketing tech, process leadership, governance, and operational excellence.

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  Build, test, and deploy non-marketing communications in Braze.

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  Act as the technical point-of-contact for all Braze requirements.

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  Manage user permissions, attributes, and event data within Braze.

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  Collaborate cross-functionally on integrations and requirements.

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  Maintain rigorous QA and monitoring of live automations.

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  Support service and incident escalations with CRM-related actions.

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  Ensure data hygiene, deliverability, and compliance across all CRM operations.

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  Educate and support colleagues on Braze tools and technical best practices.

• Deep technical proficiency with Braze

• Understanding of CRM data integrations

• Strong understanding of data structures, attributes, and event-based triggers.

• Experience managing user permissions, roles, and platform governance in Braze.

• Knowledge of email and push deliverability monitoring

• Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.

• Familiarity with QA, auditing, and incident escalation processes.

• Strong collaboration skills.

• Confidence in troubleshooting technical issues quickly and independently.

• Exposure to scripting or query languages a plus.

• Braze Certification (Admin or Practitioner) highly desirable.

• Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.

Chip’s mission is to make your life wealthy

We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

To be the most personal digital wealth manager in the UK

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.