POS Technician_Seattle

United States·Seattlemid

OtherTechnician

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Quick Summary

Key Responsibilities

Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training. Strategic Success Management: Monitor client health, lead business reviews,

Technical Tools

OtherTechnician

Merchant Onboarding & Setup:Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
Provide occasional onsite support for escalated issues and solution coordination.
Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.

1–3+ years of experience in customer, product, or technical support (SaaS experience preferred).
Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
Exceptional communication skills, with a friendly and professional tone.
A passion for technology and delivering outstanding client experiences.
Working Conditions: May occasionally travel to client site for trouble shooting.
Fluent in Chinese and English required

What We Offer

~1 min read

✓A fair compensation package

✓Medical, dental, and vision insurance

✓401(k)

✓100% employer-paid Short-Term Disability (STD)

✓100% employer-paid Life Insurance and option for additional employee-paid Life Insurance

✓100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance

✓Company holidays

✓Birthday off

✓Paid Parental Leave

✓Flexible Paid Time Off (PTO)

✓Employee Assistance Program (EAP)

Location & Eligibility

Where is the job

Seattle, United States

On-site at the office

Who can apply

Listing Details

Posted: August 18, 2026
First seen: August 18, 2026
Last seen: August 18, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: August 18, 2026

Signal breakdown

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Chowbus

greenhouse

Chowbus is a technology company providing point-of-sale (POS) systems and restaurant management software, initially known for its Asian food delivery platform. It now focuses on empowering restaurants with technology solutions.

Employees

125

Founded

2016

Domain

chowbus.com

Jobs

View 74 jobs

View company profile

Salary

USD 60000-65000

per year