Technical Associate_Mandarin Speaking

OtherAssociateTechnician

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Overview

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently,

Technical Tools

OtherAssociateTechnician

Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.
Ensure network setup and verification are completed prior to hardware installation.
Install, configure, and provide training on Chowbus products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.
Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.
Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.
Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.

Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.
Prior customer services experience or customer facing experience is required
1+ years of software operations and hardware installation experience is highly preferred
Prior startup experience preferred
Bachelor’s degree in a related field preferred

Working Conditions

Proficient in operating computers for system setup and troubleshooting.
Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.
Comfortable using ladders or lifts for network cable installation.
Skilled in operating lifts for equipment setup.
Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.
Awareness of potential slip and trip hazards in the work environment.
Ability to operate vehicles and travel to restaurant client locations as needed.
Available for on-call assignments based on business needs.