Seasonal Digital Customer Service Specialist

At Christy Sports, we believe Outside is Better. It’s not just a motto, it’s a fact. It makes people happier, healthier, and more connected. That’s why we go out of our way to help people experience the mountain lifestyle by building authentic relationships, offering humble expertise, and sharing a genuine love for what we do. Driven by our unmatched passion for the outdoors, we are always advancing. In-store and online, within our industry, and with the communities we serve, we bring a spirit of innovation to every aspect of what we do. We were founded in Colorado in 1958, but we’ve been chasing adventure for much longer. Skiing and snowboarding aren’t just a job for us, it’s a lifestyle. No matter your level, we strive to give you the best experience possible and invite you to experience the joy of mountain life and sport with us.

Headquartered in Lakewood, Colorado, Christy Sports is one of the leading outdoor specialty retailers in the nation with more than 50 locations in Colorado, Utah, Washington, and Montana. In addition to offering a broad selection of retail merchandise in its stores and through multiple e-commerce sites, Christy Sports is a leading provider of Rental and Equipment Services. During the winter off-season, the Company operates highly professional outdoor businesses including Patio Furniture & Cycling to inspire further and enable Christy Sports guests’ healthy lifestyles, and to leverage its operational infrastructure and passionate employee base.

Christy Sports is looking for a Seasonal Digital Customer Service Specialist to join our Customer Service team for the winter season. This is a seasonal position expected to run through the end of March.

If you enjoy helping people, thrive in a fast-paced environment, and have a passion for skiing, snowboarding, or the outdoors, this could be a great seasonal opportunity for you.

In this role, you will assist customers via phone, email, and live chat with questions about online orders, products, rentals, returns, and other Christy Sports services. Our winter season can be fast-paced, so we’re looking for someone who can manage multiple priorities while continuing to provide friendly, accurate, and efficient service.

• Provide exceptional customer service through phone, email, and live chat.
• Assist customers with online orders, rentals, returns, product questions, and general service inquiries.
• Manage a high volume of customer contacts during peak winter and promotional periods.
• Accurately document customer interactions and actions taken.
• Navigate multiple systems and applications to research and resolve customer questions.
• Process customer requests accurately and within established service expectations.
• Troubleshoot customer issues and identify appropriate solutions.
• Escalate issues when additional support is required.
• Communicate clearly and professionally with customers and internal teams.
• Prioritize and manage multiple customer requests simultaneously.
• Work independently while contributing to a collaborative team environment.
• Adapt to changing business needs, processes, and seasonal priorities.

• Previous customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to listen, communicate, and engage effectively with customers.
• Strong problem-solving and decision-making skills.
• Ability to remain organized and customer-focused in a high-volume environment.
• Comfortable learning and working in multiple computer systems.
• Ability to work independently and as part of a team.
• Willingness to learn, grow, and adapt to change.
• Knowledge of skiing, snowboarding, or the outdoor industry is a plus, but not required.
• Enthusiasm for winter sports and the outdoors is strongly preferred.
• Ability to work a retail-based schedule during the winter season, which may include weekends, holidays, and peak business periods.
• Must be available to work through the end of March.

• Genuinely enjoys helping customers.
• Takes ownership of customer concerns and follows through to resolution.
• Can remain calm and professional during challenging interactions.
• Pays attention to detail and provides accurate information.
• Is comfortable asking questions and learning new processes.
• Can shift priorities quickly during high-volume periods.
• Brings a positive, team-oriented attitude to work.

• Free Employee Ski Pass – Your gateway to unlimited mountain access
• Incredible Discounts: Extensive employee discounts on ski gear, retail, and outdoor industry products
• Professional Growth: Ongoing training, certification opportunities, and career advancement paths
• Amazing Team Culture: Work alongside fellow outdoor enthusiasts who share your passion
• 401(k) Retirement Savings Plan with Company Match
• Additional benefits based on position and eligibility requirements

Benefit eligibility may vary for seasonal employees. Additional information will be provided during the hiring process.

If you're excited about combining your love for winter sports with helping others discover the joy of the mountain lifestyle, we want to hear from you!

The range is: $15-$20/hour. Actual pay will be adjusted based on experience.

Equal Opportunity Employer Christy Sports is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Accommodation is available upon request during the application process.