Claims Supervisor - Cigna Healthcare

India·Bangaloremid

OtherSupervisor

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

- Review and assess inventory levels coordinating daily allocations and planning ahead to maximize staffing levels to maximize results. Ensure that productivity, quality, and customer satisfaction,

Requirements Summary

Customer focused with ability to identify and solve problems. Leadership skills to motivate and develop others.

Technical Tools

OtherSupervisor

What We Offer

~1 min read

✓Leads Claims team consisting of experienced administrative, operative, and or technical roles in the Professional career track. Typically, responsible for a large number of direct and indirect reports in a process or transactional operations environment. Coordinates schedules and workflow for the team. Supervises the accurate and timely adjudication of claims and administers disposition according to contractual benefits and company procedures. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Responsible for monitoring claim service standards. Ensures the orientation and training of employees.

Responsibilities

~2 min read

→Review and assess inventory levels coordinating daily allocations and planning ahead to maximize staffing levels to maximize results.
→Ensure that productivity, quality, and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s.
→Monitor inventories and customer feedback to anticipate potential problems and bringing creative solutions to address the short-term need, understanding, and implementing improvements for the future.
→Actively develop team members through ensuring suitable training and development plans are in place conducting training analysis if required.
→Conduct regular staff check-in’s, ensuring goals are in place and monitored, performance is reviewed and recognized, and career development discussed.
→Engage, motivate and inspire individuals through keeping focus on employee engagement.
→To develop effective relationships and communications with internal and external customers to ensure a highly engaged seamless delivery of service. Actively encourage all team members to do likewise.
→Create a positive and motivated environment for the team, engaged on delivering for the customers.
→Support projects and initiatives being proactive in seeking new ideas and ensuring the customers’ requirements are accounted for whist delivering efficient operational change.
→To produce meaningful, accurate management reports and statistical information
→Respond to any complaints and address underlying issues promptly.

Requirements

~1 min read

Customer focused with ability to identify and solve problems.
Leadership skills to motivate and develop others.
Proven track-record of understanding and delivering customer needs within a fast-paced service industry.
Experience in developing high performing teams and individuals.
Excellent negotiation, presentation and influencing skills.
Sound analytical skills and ability focus on detail.
Experience in leading through change.
Experience in improving processes.
Involvement in initiatives and projects desirable
Proficient in the use of Spreadsheets, word-processing and associated office IT Skills

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.