Enrollment/ Billing Representative

India·Bangaloremid

OtherBilling Representative

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Quick Summary

Overview

Role Summary: In the Premium or Enrollment Representative role, you will be responsible for providing world class customer service to our clients.

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OtherBilling Representative

In the Premium or Enrollment Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections or enrolling customers. This role requires analyzing client data to reconcile and resolve discrepancies or with data entry to enroll customers to specific benefits.

Responsibilities

~1 min read

→Manage assigned portfolio of client accounts
→Enroll customers in to applicable systems
→Perform tasks related to collections processes and procedures
→Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team
→Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
→Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
→Extensive research related to member eligibility and rate variances
→Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
→Build effective relationships with internal and external partners
→Handle special billing or report requests
→Analyze client data utilizing various reports and resources
→Prepare and distribute Schedule A & C tax forms
→Coordinate various activities to ensure compliance with tax regulations

Customer Focus
Action Oriented
Cross-Cultural Sensitivity
Client/Peer Relationships
Drive for Results
Learning on the Fly
Organizing
Perseverance
Priority Setting
Problem Solving
Time Management

Requirements

~1 min read

Previous work experience in a fast-paced business environment
Accounts Receivable experience a plus
High School degree required; bachelor’s degree preferred
High level of initiative
Ability to handle complex, difficult or escalated issues highly preferred

Excellent organizational aptitude and high attention to detail

Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
Team player with effective verbal and written communication skills highly preferred
Strong analytical and problem-solving skills highly preferred
Ability to multitask and prioritize workload
Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.