Learning Analyst - Cigna Healthcare

Perform the delivery & facilitation of training programs within service operations. Maintain training curricula and perform instructional design updates allowing for effective training/coaching while optimizing staff performance.

• English: C1 level written and spoken.

• In-depth knowledge of healthcare processing claims systems and call handling systems.

• Ability to impart knowledge and develop skills to others.

• Experience of training design, delivery, and evaluation preferable.

• Excellent presentation skills with ability to present information in a confident, creative, and interactive manner.

• Ability to provide constructive feedback; work patiently and effectively with trainees of different experience levels, learning styles and cultural diversity.

• Ability to research, develop and implement new training and development programs.

• Ability to work independently and make effective decisions; coordinate multiple tasks and work effectively as a team member.

• Previous training experience or certification

• Coaching experience or certification

• Able to travel if necessary 25% of the time.

• Excellent written and verbal communication.

• Presentation Skills

• Coaching Skills

• Feedback Skills

• Evaluating Skills

• Ability to work under minimum supervision.

• Strong Business

• Strong Microsoft Office Skills