Provider Inquiries Senior Representative English and Italian - Cigna Healthcare

As a Provider Senior Representative you will be part of our global Provider Services Organization, where you'll be responsible to provide support to our Health Care Partners in their day to day inquiries. In your role you will work very closely with peers and stakeholders strategically positioned across the globe.

Key to the role will be the end-to-end journey, managing the partnership with health provider accounts, such as hospitals and clinics and support their journey from the on-boarding follow up, to the support on the daily / monthly interactions with Cigna, educate them to navigate Cigna operating model and assist them in their claims and payments related inquiries on a global scale (IHDS)

You will also be able to deal with more complex cases such as provider complaints, which you'll resolve with in partnership of other stakeholders of PSO or Cigna where needed.

• Education Level:

-   Bachelor or similar by experience: Translation and Interpreting, Foreign Languages or Accounting studies are highly valued.

• Specific Knowledge:

-    Active knowledge of English is a must (C1 level)

-    Active knowledge of Italian (B2 Level) is a must , the ability to connect with our in network providers in other languages aside of English is a plus.

• Soft Skills:

-    Skillful in taking decisions: takes the right action on allocated files based on the available information.

-    Excellent Communication skills.

-    Accurate: works accurately on the input of data, aims to work faultlessly.

-    Discipline: pays attention to procedures, agreements and document flows.

-    Efficient: finds a good balance between quality and quantity.

-    Team player: Able to work in a team.

-    Skillful with computer programs: readily learns the ropes in the use of current office applications

-    Discreet: works discreetly with confidential (medical) information.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.