Scrum Master Lead Analyst - Cigna Healthcare

We are looking for an experienced Scrum Master to join our International Health Delivery Services (IHDS) Agile Release Train. The Scrum Master's primary focus will be to create an environment where the teams can deliver high quality, valuable software with a “one team” approach.  The Scrum Master will typically focus on upholding the values of Scrum, facilitating meetings and discussions, and removing blockers, so that team can focus on product delivery.  

This Scrum Master will serve as the “servant leader” and coach of the Scrum team by: 

• removing impediments and helping the team remain successful, on schedule and continuously improve 

• having sufficient understanding of technology to lead team members and help them overcome their development roadblocks 

• understanding business strategy and objectives to ensure that development work is prioritized by business value and results align with objectives 

• exercising creativity, foresight, and judgment in conceiving, planning, and delivering initiatives 

• Empathetic – Support the team by displaying an authentic understanding and concern for a team member’s beliefs or feelings. ​ 

• Conflict navigator – Supports team members in resolving interpersonal conflicts, problem-solving, and decision-making. ​ 

• Servant leader – Persuades rather than uses authority. As servant leaders, Scrum Masters focus on the needs of team members and those they serve, intending to achieve results aligned with the organization’s values, principles, and business objectives. ​ 

• Mentor – Supports the personal development of team members, helping them gain a continuous learning mindset. ​ 

• Transparent – Help the team provide transparency by ensuring artifacts are inspected, identifying significant differences between expected and actual results, and detecting anti-patterns. ​ 

• Coach – The Scrum Master understands and educates the team on methods beyond Scrum, such as SAFe, Kanban, Flow, Built-in Quality, and more. ​ 

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  Experience in working in Health Insurance domain. 

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  At least 8 years of experience in a Scrum Master/Team Coach role. 

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  Any of the following certification: 

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  CSM (Certified Scrum Master) 

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  SSM (Certified SAFe Scrum Master) 

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  PSM (Professional Scrum Master) 

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  Second level Scrum Master Certification (CSP, PSM II)  

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  Knowledge of other agile frameworks: Kanban, XP, etc.  

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  Knowledge and/or experience with widely successful Agile techniques: User Story creation including Acceptance Criteria, TDD, Continuous Integration, Continuous Deployment, Pair Programming, Automated Testing, Agile Games.  

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  Experience applying a wide variety of well-documented patterns and techniques, example: Burndown techniques, Retrospective formats, handling bugs, etc.  

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  Excellent communication and mentoring skills.  

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  Hands-on experience with tools like Jira, Confluence, SharePoint, Mural.  

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  Ability to prepare and track team dashboards and plans in Jira.