Senior Officer, Customer Engagement

Hkgn 348 Kwun Tong Roadsenior

OtherEngagement

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Quick Summary

Key Responsibilities

Support email and hotline on global group policy queries Verify policy coverage and eligibility for medical services via email and call,

Requirements Summary

Tertiary education graduate with at least 5 years’ customer service experience, preferably in insurance industry. Experience in handling Employee Benefits / Group Operations Hotline is preferred.

Technical Tools

OtherEngagement

Responsibilities

~1 min read

→Support email and hotline on global group policy queries
→Verify policy coverage and eligibility for medical services via email and call, ensuring all the necessary information is obtained and documented.
→Handle preauthorization requests from customers and healthcare providers with follow-up on progress and good record keeping.
→Collaborate with internal teams, such as billing and claims to facilitate payment processes.
→Stay updated on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
→Handle escalated customer issues and complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.
→Provide administrative support including reports and correspondences.
→Assist in the UAT on development of customer Portal and customer service project.
→Assist in ad-hoc assigned duties.

Requirements

~1 min read

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.