Full-Time Assistant Manager - Bowling & Gaming - Gamescape

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

• Assist in managing day-to-day operations, ensuring all activities run efficiently.
• Supervise staff during shifts, maintaining a positive work environment.
• Handle guest inquiries, feedback, and concerns promptly and professionally.
• Collaborate and communicate with other department to ensure seamless operations.
• Monitor cash handling, point-of-sale systems, and inventory levels.
• Identify opportunities for upselling and revenue growth.

• Oversee bowling lanes, equipment, and maintenance.
• Coordinate birthday parties, special events on the lanes.
• Address any lane malfunctions promptly to minimize disruptions for guests.
• Enforce lane etiquette, including proper footwear and behavior, address any safety concerns promptly.

• Manage arcade games and other attractions.
• Monitor guest flow, game performance, and troubleshoot technical issues during operations.
• Collaborate and inform the team of any promotions or loyalty programs that are active in the game room.

• Supervise the redemption area where guests exchange tickets for prizes.
• Maintain inventory of redemption items, ensuring a variety of appealing choices.
• Train staff on redemption procedures and customer service.

• Regularly inspect the FEC premises for cleanliness, safety, and functionality.
• Coordinate cleaning schedules for restrooms, common areas, and gaming zones with the staff on duty.
• Report and address, when possible, any maintenance or repairs needs promptly.

• Train new hires on company policies, safety protocols, and customer service standards.
• Foster a positive team culture through ongoing coaching and feedback.
• Cross-train staff to handle various roles within the FEC.

• Ensure a welcoming and enjoyable atmosphere for families and individuals.
• Address any issues promptly, striving for exceptional customer satisfaction.
• Implement strategies to enhance guest retention and repeat visits.

• Previous experience in a similar role within the entertainment industry (arcades, bowling centers, amusement parks, etc.) is preferred.
• Ability to lead and motivate a diverse team.
• Strong interpersonal skills and a passion for delivering excellent customer experiences.
• Quick thinking and effective problem-solving abilities.
• Willingness to work evenings, weekends, and holidays as needed.
• Familiarity with gaming systems, point-of-sale software, and redemption process preferred.

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.