Support Lead

United States·El Segundo,El SegundoFull Timelead

OtherSupport

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Quick Summary

Overview

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations.

Technical Tools

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Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

The Support Lead is a critical operational role responsible for the day-to-day performance and quality of the customer support function. Based in the Los Angeles office, this individual oversees team KPI management, case distribution, quality assurance, and support desk operations. The Support Lead also partners closely with the Field Operations team to coordinate part replacement fulfillment and assist with client outreach related to consents and devices.

Client-Centric Mindset

Team Leadership & Coaching

Process Ownership & Accountability

Attention to Detail

Cross-Functional Collaboration

Adaptability & Problem-Solving

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent written and verbal communication skills.

Demonstrated ability to conduct quality reviews and provide constructive feedback.

Comfortable working on-site in a collaborative, team-based office environment.

Exposure to KPI reporting tools, dashboards, or data visualization.

Bilingual (English/Spanish) — a plus given the Los Angeles market.