Group Product Manager, Forecourt Experience

• Lead and grow a team of Product Managers, establishing how the group operates and prioritizes.
• Coach the team on product craft, forecourt-specific constraints (hardware, connectivity, payments, dispenser integration), and data-informed prioritization.
• Create a product culture that treats the forecourt as both a commercial and an operational surface — not just a screen.

• Define the multi-year vision and roadmap for the customer's arrival experience, balancing commercial opportunity with a strict no-harm bar on core operational metrics.
• Own the product strategy for growing engagement on-site.
• Establish clear guardrails and instrumentation so commercial experiments never degrade the core customer experience.

• Evangelize consistent product process and prioritization discipline across a broad set of technology and business partners.
• Interpret and translate the needs of diverse business stakeholders into a coherent product vision, co-created rather than dictated.
• Make right-sized investment decisions that balance scope, impact, and long-term value.
• Bring a persistent, patient focus and the diplomacy to build trust and alignment over time, knowing when to push and when to hold back.

• Partner with regional business and technology leadership to plan and deliver hardware and technology modernization initiatives.
• Coordinate across markets, vendors, and store operations to sequence rollouts of this scale with minimal disruption.
• Align roadmaps across regions where standardization creates leverage, while respecting local regulatory and hardware differences.

• Serve as the primary product partner to Circle K's fuel business leadership, translating business priorities into a coherent product roadmap.
• Work closely with engineering, hardware and forecourt controller vendors, UX, data & analytics, and store operations to deliver reliable experiences in real-world station environments.
• Coordinate with adjacent product groups across the broader digital retail organization to ensure a consistent customer experience end-to-end.
• Define and report on the KPIs that matter most for the group, and use them to guide trade-offs between growth and operational reliability.

• 8+ years of product management experience, including experience leading or mentoring Product Managers.
• Track record leading and scaling product areas with significant ambiguity and high transaction volume.
• Experience with hardware-integrated or physical-environment digital products (e.g., kiosks, POS, IoT, forecourt/pump systems, or similar field-deployed technology).
• Proven ability to build alignment and drive change across a broad set of technology and business partners without direct authority.
• Ability to set direction and coach a team through both discovery and delivery.
• Strong stakeholder management and communication skills, including with senior business leaders across multiple regions.
• Comfort holding two goals in tension — commercial growth and operational reliability — and making disciplined trade-offs between them.

• Experience in fuel retail, convenience, forecourt technology, or petroleum/POS systems.
• Familiarity with pump-side hardware, forecourt controllers, dispenser media/screens, or EMV payment integration.
• Experience with loyalty, retail media, or monetization products in a physical retail environment.
• Experience leading multi-market or multi-region product rollouts, including EU market or regulatory exposure.

• A leader who is energized by shaping high-volume, high-visibility experiences at the core of the business.
• A natural coach who enjoys developing people and elevating product craft.
• Optimistic and resourceful — you bring energy to complex, cross-functional environments rather than waiting for structure to appear.
• A skilled, trust-based influencer who brings partners along rather than mandating direction, and who knows the difference between pushing hard and pushing too far.
• Structured and pragmatic — comfortable in a space with real hardware, physical rollout, and operational constraints, not just software.
• Commercially minded but operationally disciplined: you protect the core transaction while you grow engagement around it.
• Collaborative across a global, matrixed organization, and able to bring clarity and alignment to diverse regional stakeholders.

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