Manager Operational Excellence

• Supports RDOs in the coaching, training and development of the DMs
• Reviews periodic reporting and works with RDOs and DMs on the BU OPS KPIs performance to close gaps and improve performance
• Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop, etc.)
• Leads implementation and training of new operations programs
• Supports RDOs and DMs for NTIs, R&Rs, and acquisitions integration
• Acts as the BU communications gatekeeper
• Reviews shrink results and actions on shrink action plans with DMs
• Ensures Quorso/EasyOps missions are actioned, and engagement level is maintained
• Reviews audits results and works with RDOs and DMs for coaching and store improvement
• Store supplies & waste management POC with reporting oversight to coach and work within budgets
• Provides analysis of store P&Ls  
• Other admin, reporting, and CK360 updates
• Store visits 3 days/week

• Leadership
• Team player
• Self-directed
• Self-motivated
• Coaching & mentoring
• Training
• Communication skills
• Flexibility & ability to pivot
• Change management
• Problem solving
• Operations & marketing knowledge

• Bachelor’s degree in business, or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
• Three to five years of retail business experience in multi-site leadership or more are preferred; including minimum of two years of management responsibility
• Ability to present in meetings and conduct training
• Ability to mentor District Managers and support RDOs
• Ability to supervise and manage the functions related to employees on roll-out teams
• Expertise with Microsoft Outlook, Excel, Power Point and Word preferred
• Ability to travel, to include overnight
• A current valid driver’s license is required to operate a company vehicle
• Ability to speak and write in the English language
  • Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

The physical requirements described below are examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered that might assist those individuals with disabilities to perform the essential tasks and duties.  While performing the duties of this job, the employee is regularly required to sit (possibly for long periods of a time), talk and/or hear. Ability to operate a keyboard and/or a computer mouse is required.  The employee frequently is required to use his/her hands to handle or grasp items of varying weight. The employee is occasionally required to stand, walk, and reach with both hands and arms.

This role is full-time and based in the Business Unit office, with the expectation of visiting stores 2-3 days per week.  The noise level in the work environment is usually moderate at a normal range. The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.

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