Customer Service Representative

The number one outlet center in the LA area is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.

• →Ensures Customer Service area is open and closed timely (opening/closing time may vary).
• →Ensure cleanliness for the Customer Service area, including inventory and stock is accounted for and tracked.
• →Assist all customers and tenants via phone or in person with general information, store locations, directions, business hours, transportation info and Special Event info.
• →Serve as a representative of the California Welcome Center, providing visitors with travel and tourism information.
• →Assist the Marketing/PR department with traffic reports, special events, group sales, sponsorships, marketing initiative and promotion execution and ensures brochures/directories/promotional material is stocked at counter and throughout the center.
• →Maintain stroller/wheelchair rentals and ensure all are returned in good condition.
• →Process management and customer gift cards.
• →Collects customer complement and complaint forms and distributes to Customer Service Manager.
• →Assist the tourism department with greeting tour buses, special events, tour groups, and VIP Lounge coverage including maintaining stock and cleanliness.
• →Conduct regular property walkthroughs and promptly report any issues or maintenance needs, including but not limited to common areas, back of house, elevators and restrooms.
• →Monitor and assist vending machine operations, including reporting malfunction or low stock.

EDUCATION and EXPERIENCE

• →High school diploma or general equivalency diploma (G.E.D.).
• →0 - 2 years of experience in the field or in a related area preferred.
• →Entry-level experience using MS Office applications (for data entry, reports).
• →Ability to conduct research using the various search engines on the Internet.
• →Entry-level experience using Social Media Networking applications.