KARAT Test-6

The Testing Supervisor provides leadership and supervisory responsibility for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Effectively recommends personnel actions such as hiring, discipline, performance evaluation, promotion, compensation adjustments and termination. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ensures the quality and service of self and others. Good understanding of procedures and concepts within own technical/subject area. Good understanding of how the team integrates with others in accomplishing the objectives of the area. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Has a direct impact on the business through the quality of the tasks/services provided. Quality and timeliness of service provided will affect the effectiveness of the team. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance. Responsibilities: * Supervises a testing team (consisting of support staff and/or entry-level testers) in support of the quality and control function within the testing platform. * Evaluates subordinates' performance and considerable weight is given to recommendations made for pay increases, hiring, terminations and other personnel actions. * Improves process efficiencies in support of unit objectives; recommends new work procedures. * Provides support to ensure resource gaps are addressed. Performs risk assessments related to testing activities. * Allocates work; monitors quantity and quality of work; provides feedback on performance. * Acts as backup to Testing Sr. Supervisor. * Exhibits good understanding of procedures and concepts within own area and a basic knowledge of other areas. * Requires a good understanding of how the team integrates with others in accomplishing the objectives of the area. * Uses evaluative judgment to make decisions and resolve problems based on practice and previous experience. * Has direct impact on the team and closely related teams by ensuring the quality of tasks/services provided by self and others. * Exchanges ideas and information in a concise and logical way; recognizes audience diversity. * Performs other duties and functions as assigned. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: * 0-2 years experience in an IT Testing role with previous people management experience. * Good communication, organizational, and interpersonal skills Excellent analytical, problem solving, negotiating, influencing, facilitation, prioritization, decision-making and conflict resolution skills are required Experience of integrated testing across partner services Knowledge and experience using JIRA for test scripts and defect management Flexibility to work on complex highly scalable and mission critical enterprise projects with international scope Working in agile environment for some applications in the portfolio and integrate well * QA Experience in defining, designing & executing test cases * Specific software languages will be required depending of area of Education: * Bachelor’s/University degree or equivalent experience \------------------------------------------------------ ## Job Family Group: Technology \------------------------------------------------------ ## Job Family: Technology Quality \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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