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The Records Management Sr Manager is responsible for delivering subject matter and industry experience and will drive management of Enterprise Records to ensure adherence to the enterprise Records Management Policy and Standards. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. Responsibilities: * Lead a team of people. Oversees management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary action and terminations and may include budget approval * Drive and execute the Risk Management Strategy by identifying, and defining inventory and Life Cycle management of records * Support and provide expert advice to ensure that records and information subject to record keeping requirements are documented with relevant linkage in line with the Data Operating Model framework * Provide oversight to the Records Management Standards and network of Regional and Country work groups to ensure continuous focus on meeting and exceeding Records Management standards * Oversee the preparation of regular reports to keep management updated on progress * Maintain a holistic view of records and information management issues impacting the Functions * Oversee the evaluation and selection of content/records management tools, development of processes and controls to enable the efficient oversight of data quality and integrity initiatives relating to records Management. * Key partner with the Global teams such as Independent Compliance Risk Management (ICRM), Resource & Location Strategy (RLS), Technology, Legal, General Archiving etc. to develop and deliver on the requirements of the Records Management Program, including development and/or monitoring of metrics to demonstrate effectiveness * Develop a key communication strategy for senior internal audiences Qualifications: * 6-10 years of relevant experience in Program Governance, Risk & Control and Compliance functions * Experience in Records, Data and Information Management highly preferred * Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels * Collaborates effectively by building partnerships and working well with others to meet shared objectives * Ability to work under pressure, facilitate discussions * Ability to lead and drive controls across the products and functions irrespective of reporting lines * High degree of initiative and personal accountability, self-starter and highly motivated * Strong analytic and problem-solving skills * Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint) Education: * Bachelor's/University degree, Master's degree preferred \------------------------------------------------------ ## Job Family Group: Data Governance \------------------------------------------------------ ## Job Family: Records Management \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Primary Location: Juneau Alaska United States \------------------------------------------------------ ## Primary Location Full Time Salary Range: $123,360.00 - $185,040.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. \------------------------------------------------------ ## Most Relevant Skills Controls Management, Escalation Management, Management Reporting, Policy, Procedure, and Regulation, Process Execution, Program Management, Records Management, Regulatory Management, Risk Management Lifecycle, Stakeholder Management. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ ## Anticipated Posting Close Date: Nov 13, 2026 \------------------------------------------------------ ## Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.