Materials Informatics Consultant III

Citrine is building the future of data and AI in the materials industry. As a Materials Informatics Consultant on the Commercial team, you will work directly with our customers to solve challenging problems at the intersection of materials science and machine learning. You’ll provide outstanding technical support, deployment assistance, and materials informatics training to help customers understand how to use Citrine tools and integrate machine learning into their R&D workflows.

This is a customer-facing technical role that includes regular onsite engagement. You should be excited to travel to customer sites, up to 50%, to support Citrine deployments, lead hands-on enablement sessions, build trusted relationships with technical users, and help customers accelerate adoption of the Citrine Platform.

• →Assisting Citrine Platform users with materials informatics challenges to accelerate product development at materials, chemicals, and manufacturing companies
• →Supporting Citrine Platform deployments through a combination of remote collaboration and onsite customer engagement
• →Traveling to customer sites, up to 50%, to deliver hands-on deployment support, workflow guidance, technical enablement, and user training
• →Developing and supporting customer’s AI assets, such as AI models, on the Citrine Platform in collaboration with Citrine Commercial team members
• →Frequent and empathetic communication with customers to provide unparalleled, domain-aware materials informatics support
• →Handling incoming support requests from Citrine Platform users, including reporting and reproducing Citrine Platform bugs and feature requests
• →Providing data formatting and data ingestion guidance to Citrine Platform users
• →Cleaning, structuring, and exploring materials informatics data
• →Creating knowledge base content, such as articles, that extends Citrine’s library of user-accessible materials informatics content and addresses frequently asked questions from users
• →Creating and maintaining training materials to reflect the newest Citrine Platform features

• Degree in materials science, chemistry, physics, or a related field
• Enthusiasm for working with customers in the materials industry to drive adoption of the Citrine Platform
• Experience in Consulting, Professional Services, or Customer Success within a SaaS environment, with a proven ability to build strong customer relationships in an enterprise environment
• Enthusiasm for working with cross-functional teams to develop technical and non-technical solutions to customer challenges
• Demonstrated ability to work autonomously to prioritize, manage time effectively, and execute against deadlines
• Exceptional written and oral communication skills
• Willingness and ability to travel customer sites to support Citrine Platform deployments, onsite training, and customer adoption activities (expected to be around 50%)

• Experience or coursework in machine learning and/or statistics
• Teaching experience
• Located in Germany