TELECOMMUNICATOR

Performs responsible clerical and public safety work dispatching emergency calls and assisting the public.

An employee in this class receives incoming routine and emergency public safety calls, dispatches proper personnel for assistance, and maintains contact with public safety units. Employees also utilize computer-aided dispatch to receive and dispatch calls, and enter disposition of calls, maintain a variety of manual logs, and assist the public with various information. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from people who are under extreme stress. Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from sworn personnel. Work is performed under general supervision and is evaluated through observation, discussion and feedback from officers in the field.