Hospital Director

About the Role

The Hospital Director is responsible for the full business, operational, and clinical operations management of a newly launched Specialty & 24/7 Emergency hospital. This includes financial performance, team leadership, client experience, compliance, and

Arista Advanced Pet Care is transforming specialty and emergency veterinary medicine with a groundbreaking shared-ownership model—putting hospitals back in the hands of veterinarians. We build new hospitals with a strategically built Team to create exceptional work environments, prioritize collaboration, and deliver better outcomes through transparency, teamwork, and innovation. Ultimately you will have a crucial role in building this structure and will continue to have the ability to influence hospital culture, operations, and long-term success.

· Lead the launch, day-to-day operations, and long-term strategic planning for the specialty & emergency hospital.

· Ensure smooth, efficient workflow across all service lines.

· Develop and execute operational improvements, service expansions, and client experience initiatives.

· Monitor KPIs, financial metrics, staff productivity, inventory management, and scheduling efficiency.

· Maintain compliance with industry standards, regulations, and best practices.

· Recruit, train, and retain high-quality veterinary and support staff.

· Mentor and inspire hospital teams, fostering a culture of excellence, collaboration, and continuous improvement.

· Build strong, productive relationships with partner veterinarians and guide the Hospital Operating Committee.

· Support partners in achieving professional and financial goals.

· Champion the Care Navigation function and ensure its full integration into hospital culture.

· Educate clients and coach team members to improve patient flow, communication, and service quality.

· Utilize patient outcomes, feedback, and happiness surveys to build a culture of continuous improvement.

· Strengthen relationships with referring veterinarians, including GPs, urgent care providers, and community partners.

· Support marketing strategies to grow hospital visibility and referral volume.

· Participate in veterinary community events to enhance the hospital’s reputation.

· Use data and analytics to drive operational decisions, improve performance, and advance value-based health outcomes.

· Implement measurable systems to monitor client satisfaction, patient outcomes, and revenue performance.

· Bachelor’s degree in business administration, healthcare management, or related field (CVPM/CVBL preferred).

· 5+ years of experience in veterinary hospital operations or a similar healthcare setting.

· Proven leadership experience overseeing multi-department or multi-site operations.

· Strong understanding of veterinary medicine, specialty services, and emergency care.

· Demonstrated ability to manage budgets, financial performance, and operational KPIs.

· Excellent communication, organization, and interpersonal skills.

· Proficiency with practice management systems and relevant software tools.

· Strong critical thinking and data-driven decision-making abilities.

· Commitment to exceptional patient care and client service.

· High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty and emergency veterinary teams

· Extremely organized, detail oriented, and self-motivated for efficient working style

· Flexible, tenacious and resourceful attributes

Requirements

• Full-Time, In-Person Position
• Ability to work nights, weekends, and holidays as needed
• Ability to lift up to 50 lbs and safely restrain animals
• Frequent standing, bending, walking, lifting, carrying, and reaching
• Must be at least 18 years of age at time of hire
• Background check