OEM Customer Care Administrator

The OEM Customer Care Administrator is a primary point of contact for CIVCO’s Original Equipment Manufacturer (OEM) customers. OEM accounts are strategically important to CIVCO’s business and represent a key driver of company revenue. Examples of OEM accounts include Siemens, GE, Philips, Teleflex, most of whom have a domestic and international presence with multiple ordering sites around the world (North America, Europe, Asia Pacific). This position is responsible for coordinating daily sales and communication activities while building and maintaining relationships with these strategic accounts. Additionally, the associate works interactively with various departments in the company to support projects and promote CIVCO products with the OEM. 

High school diploma or General Education Degree (GED) and two to three years of related experience. Two-year associates degree preferred with one to two years related experience and/or training; or equivalent combination of education and experience.

• Superior customer service and problem-solving skills
• High attention to detail and ability to monitor multiple customers

• Demonstrate excellent written and verbal communication skills
• Ability to effectively communicate in a multi-cultural, international customer environment
• Strong teamwork and organizational skills
• Ability to work multiple tasks and projects in a dynamic, fast-paced environment
• Proficient in PC use and Microsoft Office applications with excellent typing skills
• Requires face-to-face interaction with team members, peers and management to complete all work and provide support.
• Regular attendance is required for the ability to complete all work.
• Ability to work more than 40 hours per week (overtime) if needed based on business demand.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and color vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is located in a permanent or temporary laboratory location or production environment. Work may involve occasional exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. The noise level in the work environment is usually moderate.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)