Sales Associate - Clerk

Under the supervision of the Liquor Store Manager or designee, provides courteous customer service and supports daily operations of the municipal liquor store. Processes sales, handles and reconciles payments, stocks merchandise, assists with inventory and purchasing, and maintains a clean and safe store. Applies identification and alcohol sales requirements consistently. May assist with training and coordinating the daily work of part-time employees as assigned.

• High school diploma or general education degree (GED)
• Must be 21 years of age or older
• Must obtain approved alcohol server/seller training certification within one month of hire and maintain certification thereafter.
• Must be authorized to work in the U.S.
• Valid driver’s license and the ability to be covered under City insurance.

• Previous experience in retail sales, preferably in an off-sale liquor operation.
• Customer service and cashiering experience preferred. 

• Provides efficient, courteous, and knowledgeable customer service by greeting customers, answering product questions, locating and recommending merchandise, and assisting with bagging and carrying purchases to vehicles.
• Checks customer identification to verify age and refuses sales to underage or intoxicated customers in accordance with applicable requirements and store procedures.
• Reviews price changes and sale information to ensure accurate pricing and assist customers with current promotions.
• Accurately enters merchandise prices and departments, applies applicable taxes, and totals purchases using the cash register.
• Accepts authorized payment methods, processes payments accurately, and provides correct change for cash transactions.
• Updates merchandise pricing and reports discrepancies between physical inventory and inventory records to the Manager and appropriate Inventory Clerks.
• Records daily transaction totals, counts and balances cash receipts, assists with daily deposits, and reconciles the cash drawer at the end of each shift. Promptly reports discrepancies to the Manager or designee.
• Works with vendors to purchase non-alcoholic products, such as snacks and soft drinks, within assigned purchasing authority.
• Receives deliveries, verifies merchandise received, reports discrepancies, and ensures products are stored properly.
• Cleans and stocks coolers and shelves, arranges merchandise, and sets up displays to maintain a well-stocked and orderly store.
• Monitors assigned product lines and assists with ordering to maintain appropriate inventory levels.
• Maintains product quality by following established rotation and storage procedures.
• Performs general store cleaning and maintenance, including setting up and dismantling displays, cleaning restrooms and windows, dusting shelves, vacuuming, sweeping and mopping floors, operating the floor scrubber, removing snow from walkways, and disposing of trash.
• Maintains safe customer and employee traffic areas inside and outside the store and promptly reports hazards or equipment concerns.
• Safely operates store equipment, including two-wheel carts, computerized cash registers, calculators, payment terminals, product information computers, lottery and identification verification equipment, floor scrubbers, shovels, mops, and brooms.

• Attend training, seminars and workshops as deemed necessary.
• Perform all duties in compliance with safety standards and policies established by the City.
• Perform other job-related duties as deemed necessary and additional duties, tasks, or responsibilities as assigned.

• Regularly required to communicate with customers and coworkers.
• Regularly required to stand for extended periods of time.
• Occasionally sit and use hands to handle or feel objects.
• Occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 
• Regularly lift, carry, and/or move merchandise weighing up to 35 pounds, approximately 200–600 times per week; frequently lift, carry, and/or move merchandise weighing up to 55 pounds; and occasionally lift and/or move merchandise weighing up to 80 pounds.
• Frequently place or remove merchandise weighing up to 55 pounds on shelves from floor level to 50 inches high, and merchandise weighing up to 35 pounds on shelves up to 76 inches high. Unloading freight, stocking, and restocking involve frequent bending and twisting.
• Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
• Work is generally performed indoors, including in refrigerated coolers, with occasional outdoor work in varying weather conditions.
• This position requires flexibility in scheduling based on operational needs, including availability during evenings, weekends, holidays, and other extended or irregular hours.

• Exercises sound judgment and accuracy when handling merchandise and money.
• Provides friendly, professional, and helpful service to customers and coworkers and represents the City positively.
• Ability to operate a computerized cash register and related store software and equipment.
• Ability to enforce all store policies and applicable laws.
• Ability to learn product information, answer customer questions, and recommend merchandise.
• Ability to understand and follow written and verbal instructions.
• Responds professionally to customer concerns, denied sales, and difficult interactions; seeks assistance from management when appropriate

• Pre-employment screening may include, but are not limited to, the following: references, criminal background, credit history, drug and alcohol screening, medical history questionnaire, and pre-employment physical.