Managed Review Operations Analyst - AP

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together.

The Operations Analyst will be responsible for supporting various operational tasks within the Managed Review team. This includes staffing support, vendor management, business operations, and reporting. The role requires strong analytical skills, problem-solving abilities, and the capacity to manage multiple tasks simultaneously

• Prepare project status report and reviewer time and productivity reports for Managed Review matters.
• Assist with Review workspace set-up and administration of managed review tasks, including user credentialing, permission management, and workflow administration.
•  Provide ad hoc reporting support by generating custom reports and analyses as requested by Managed Review stakeholders.
• Support review project staffing and onboarding function through clear communication with Recruiting and Managed Review team.
• Compile, maintain, and interpret key data and metrics from a range of sources and platforms to supported Managed Review planning, operations, and reporting on key performance indicators (KPIs)

• Ability to multi-task and remain calm under pressure.
• Willing to adapt quickly to a rapidly changing environment.
• Strong analytical skills, problem solving skills and resourcefulness.
• Think of Automation and applying newer tools and technologies to existing processes, to build efficiencies.
• 18+ months experience in business operations, analysis, reporting, or staffing in ediscovery industry preferred
• Familiarity with project management tools and methodologies, as well as experience with data analysis and reporting
• Familiarity with Relativity preferred
• Strong analytical skills, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.
• Proficiency in using Microsoft Office Suite, especially Excel
• Strong written and oral communication skills suited to a client-facing role, careful attention to detail, and general technical aptitude
• Ability to manage competing priorities and work independently or as part of a team
• A bachelor’s degree at minimum. Specific field of study is less important as LH encourages a skillfully diverse employee population.

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.                    

This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.