System Engineer - AP

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

This role is responsible for administrating, maintaining, monitoring, expanding, and troubleshooting 24x7 storage infrastructure in multiple datacenter locations. The systems engineer will work with other team members to ensure 100% availability for our hosting and SAAS infrastructure and support our Relativity, Nuix and eCapture systems in the US and EMEA.  

The system engineer role is responsible for complete management of the hardware, operating system, and non-application services of lighthouse Global Datacenter Services infrastructure. This role supports maximizing server availability, hardware and operating system configuration, performance reporting and tuning, capacity management, problem resolution, and testing. This includes solution formulation, implementation, documentation, and follow-up. The system engineer role requires attention to detail and 24×7 support availability by participating in an on-call rotation schedule.

• Design and implement scalable, secure, and robust cloud solutions using Azure and Microsoft 365.
• Manage and optimize Azure resources, including VMs, Azure Active Directory, and Azure SQL databases.
• Configure and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Teams.
• Ensure cloud security by implementing proper access controls, network security groups, and firewalls.
• Automate cloud deployments and configuration management using Azure DevOps, PowerShell, and ARM templates.
• Monitor cloud performance, set up alerts, and respond to incidents to maintain high availability and business continuity.
• Collaborate with development teams to support CI/CD pipelines and promote DevOps best practices.
• Oversee the administration of guest accounts and manage external collaborations within the Microsoft 365 environment, ensuring secure access and compliance with company policies.
• Provide remediation guidance for Azure Identity and Access Management (IAM) to maintain compliance and address security vulnerabilities promptly.
• Design and manage a portfolio of multiple Azure subscriptions, establishing best practices for governance, ensuring security isolation, billing separation, and effective resource organization.
• Provide technical leadership and mentorship to junior cloud engineers.
• Stay current with the latest cloud technologies and trends and recommend improvements to our cloud strategy
• Experience with AD Connect, Azure federation, and hybrid synchronization
• Experience deploying and managing Intune mobile device management and Autopilot for Windows provisioning
• Experience in designing and deploying infrastructure and disaster recovery solutions on Azure
• Experience with Microsoft AD, DNS, DHCP, DFS, and GPO Management
• Experience with Azure infrastructure services build and operations such as, Virtual Machines, Virtual Networks, Storage Accounts (Blob)
• SSO application integration via SAML, OAuth, OIDC
• Experience with management of device identities, conditional access policies
• Strong understanding of cloud security principles and compliance standards
• Experience with automation and scripting using PowerShell, Azure CLI, PowerAutomate, Python, or similar technologies
• Proficiency with Azure DevOps Pipeline capabilities, leveraging CI/CD for efficient deployment of data systems and applications
• Advanced source control skills with Git, including the use of GitHub features such as actions, and managing merged/pull requests. Experience in maintaining repositories for storing scripts, notebooks, and other code artifacts
• Demonstrated ability using Terraform for Infrastructure as Code (IaC) on the Azure platform to provision and manage cloud resources such as managed services, servers, databases, etc., with a focus on automation and scalability
• Familiarity with containerization and orchestration tools like Docker and Kubernetes is a plus
• Experience deploying and managing MS Copilot a plus
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Strong communication and interpersonal skills to interact with diverse stakeholders.
• Automation, configuration, or orchestration products like SCCM, Intune, and Ansible
• 3+ years experience with automation, configuration, or orchestration products like SCCM, Intune, and Ansible
• experience as a Windows server, Linux, VMWare, or Storage Administrator

• Manage and maintain global data center system’s hardware and operating system configurations.
• Perform patching and vulnerability remediation to meet compliance standards.
• Manage and maintain core system applications: messaging, virtualization, business continuity, and data protection.
• Provide problem resolution and act as a subject matter expert to the business. (Daily, 24×7)
• Provide team feedback and drive improvements with current tools and processes.
• Review shift reports to ensure all break/fix issues are resolved in a timely manner or properly escalated to the appropriate group.
• Communicate proper expectations for scope and deadlines to internal and external stakeholders.
• Perform hands-on analysis of the production systems, fault resolution, capacity planning and root cause analysis for critical issues.
• Analyze and resolve performance issues, capacity issues, replication, and other distributed data.
• Maintain operation, configuration, or other procedures and documentation.
• Participate in on-call rotation supporting systems after-hours, weekends, and holidays.
• Manage and escalate cases to vendors for problem resolution.
• Perform periodic performance reporting to support capacity planning.
• Automate processes to operate production systems.
• Act and work both independently and in a team environment.

• Strong analytical skill with a demonstrated ability to understand and document business data requirements in complete, accurate, extensible, flexible logical data models
• Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget
• Proven ability to troubleshoot storage environments using vendor utilities and 3rd party tools
• Participate in on-call rotation supporting systems after-hours, weekends and holidays
• Strong understanding of data center design and principles - hosting experience a plus
• Typically requires a High School degree or equivalent experience. 
• Typically requires 3 to 5 yrs. of experience in building scalable, fault-tolerant storage infrastructures to support cloud computing & remote hosting. 

Duties are performed in a typical office environment while at a desk or computer table.  Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.

Duties may require occasionally working outside normal business hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $86,625 to $115,500 per year.  This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.                

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.                    

This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India. 

• Bachelor’s degree in computer science, Information Technology or equivalent.
• 3 – 5 years of Systems Administration experience preferred in the following areas:
  1. Managing virtual server systems in an enterprise environment
  2. Developing and Managing automation tools in an enterprise environment
  3. Compute technologies.
  4. Storage technologies.
• Experience with MS SCCM or other monitoring style packages.
• MSCE or other industry certifications
• Experience in managing & supporting scalable, fault-tolerant infrastructures in a hybrid (Azure Cloud + Data Center) environment.
• Proficient in MS PowerShell or similar scripting language
• Extensive background in hardware maintenance and datacenter operations.
• Proven capability to manage day to day activity in a ticketing system.
• Working knowledge of security principles related to infrastructure management.
• Experience with ITIL or other process frameworks.
• Ability to quickly understand new tool/process improvement and drive the implementation to further enhance service excellence.
• Implementation and management of Microsoft Windows/VMware/Hyper-V environments.
• Management of Azure components such as active directory, Office 365 etc.
• Implementation and migration of hypervisors (strong Hyper-V skills a plus)
• Good understanding of VMware & Azure platforms.
• Ability to handle multiple jobs at the same time.
• Ability to always pay attention to details.
• Ability to take proactive steps in managing problems.
• Must be very security conscious to avoid sensitive data falling into wrong hands.
• Ability to effectively handle stress, pressures, and challenges.
• Solid understanding of data center design and principles - hosting experience a plus.
• Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget.
• Good understanding of Microsoft active directory principles.
• Ability to work with diverse teams (national and international) in a collaborative manner.
• Intellectual curiosity and the ability to learn new concepts quickly and efficiently.
• Highly solution focused; strong sense of urgency with a passion for 100% availability.