Regional Director of Operations, North Pacific Rim

Reports To:     Vice President, Program Management

Department:    Global Operations, Outbound Exchanges

Location:          Shanghai (China), Tokyo, Kyoto, Osaka (Japan), Seoul (South Korea) and Taipei (Taiwan).

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us are: 

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are: 

What you'll do:  

1) Administrative, Program, and Staff Management

• Oversee the delivery of high-quality programs, including but not limited to academic excellence, co-curricular program components such as cultural and community engagement activities, housing and student services.
• Maintain overall responsibility for staff; including hiring, developing and retaining staff to maintain a productive and positive work environment in compliance with local employment laws and CIEE employment policies and procedures.
• Provide day-to-day management of center directors, including setting expectations, managing performance, recordkeeping, and ensuring staff have the resources and tools to succeed.
• Work closely with center directors to negotiate agreements/maintain relationships with host institutions in each location.
• Participate in program development as directed.
• Manage IT infrastructure needs, including ensuring center equipment meets CIEE standards.
• Ensure on-time and accurate staff completion of deliverables throughout the year, including program quality reports, syllabi submission, marketing input, and a range of administrative task.

2) Student Experience and Health, Safety and Security 

• Manage effective and expedient response to all health, safety, and security incidents. 
• Ensure that all center teams are adhering to CIEE policies and procedures on reporting incidents, testing emergency communication systems, submitting annual reports on Emergency Response, Sexual Assault Guidelines, and the like. 
• Work closely with CIEE management team and staff on monitoring and mitigation of local risks, including possible political disruptions and natural disasters. 
• Review student evaluations and make recommendations to mitigate risks posed to your region's students with the Health, Safety, and Security team. 
• Manage high-level interaction with parents and administrators as necessary.

3) Financial Management and Legal Compliance 

• Develop annual program budgets in consultation with center directors and CIEE management team and monitor center financial performance.
• In conjunction with the Finance Department, oversee financial control protocols and train staff on financial systems.
• Coordinate and lead ongoing management of CIEE legal entities in each location and determine the best legal structure for existing and new operations.
• Lead overall legalization efforts in locations in which a new or different legal entity structure is required.
• Ensure that all required financial reporting is accomplished by established deadlines.
• Maintain all documentation related to program facilities and equipment, including current leases for all facilities.
• Collect and review annual program and term reports and follow up.

4) Other 

• Ensure the CIEE brand is well-represented at sites and all regional programs are well-represented in CIEE marketing materials
• Perform other duties as assigned.