Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)
Quick Summary
Resolve escalated support issues through email, chat, and phone with empathy and precision. Proactively investigate customer problems and document findings clearly in internal tools.
Responsibilities
~1 min readExperience suggesting operational or product improvements based on customer feedback
Interest in automation tools or AI to improve support workflows
- A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
- Competitive salary and stock options (ESOP) from day one.
- An annual learning budget and accelerated development paths.
- English is our working language, with Spanish and Portuguese every day.
- Clarity — Open and direct communication: we say what we mean and give context where it matters.
- Simplicity — If it can be simpler, it should be.
- Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
- Pride — We hold ourselves to a high standard, and it shows in what we deliver.
- ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
- Inclusivity — Diverse ideas, stories and perspectives build a better Clara.
Claridians split their time between the office, customers and home. We don't set a minimum number of office days for most roles, but we expect you to spend time there naturally, and most days during your ramp-up or when your leader asks.
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.
Location & Eligibility
Listing Details
- Posted
- October 8, 2026
- First seen
- October 8, 2026
- Last seen
- October 8, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 60%
- Scored at
- October 8, 2026
Signal breakdown
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