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Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

ColombiaColombia·Bogotámid
OtherAssociate
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Quick Summary

Key Responsibilities

Resolve escalated support issues through email, chat, and phone with empathy and precision. Proactively investigate customer problems and document findings clearly in internal tools.

Technical Tools
OtherAssociate

Responsibilities

~1 min read
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    Experience suggesting operational or product improvements based on customer feedback

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    Interest in automation tools or AI to improve support workflows

    • A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
    • Competitive salary and stock options (ESOP) from day one.
    • An annual learning budget and accelerated development paths.
    • English is our working language, with Spanish and Portuguese every day.
    • Clarity — Open and direct communication: we say what we mean and give context where it matters.
    • Simplicity — If it can be simpler, it should be.
    • Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
    • Pride — We hold ourselves to a high standard, and it shows in what we deliver.
    • ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
    • Inclusivity — Diverse ideas, stories and perspectives build a better Clara.

    Claridians split their time between the office, customers and home. We don't set a minimum number of office days for most roles, but we expect you to spend time there naturally, and most days during your ramp-up or when your leader asks.

    If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.

    Location & Eligibility

    Where is the job
    Bogotá, Colombia
    On-site at the office
    Who can apply
    CO

    Listing Details

    Posted
    October 8, 2026
    First seen
    October 8, 2026
    Last seen
    October 8, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    60%
    Scored at
    October 8, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Employees
    5
    Founded
    2025
    View company profile
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    Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)