Patient Care Coordinator

Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.

Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

• Provide exceptional customer service via phone, email, SMS, and patient portal
• Serve as the welcoming, professional first point of contact for new and returning patients
• Address inquiries, appointment scheduling, medication requests, and care coordination 
• Assist with patient emergencies or admissions in a calm, supportive manner

• Accurately maintain and update patient records
• Support communication of provider messages, appointment reminders, and follow-ups
• Generate and review reports to ensure smooth, efficient patient care

• Facilitate medication refill requests and coordinate with pharmacies and providers
• Support patients with clear communication regarding medication policies and timelines

• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
• Verify insurance coverage and collect payments professionally and compassionately
• Ensure accurate billing and reconcile daily payment batches

• Greet, check in, and check out patients in a friendly and timely manner
• Support provider scheduling and maximize appointment slot utilization
• Assist with clinic operations and leadership initiatives as needed

• Associate degree (Bachelor’s preferred)
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills with a warm, empathetic approach to patient care
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work across multiple locations if needed
• Proficiency in healthcare technology and EMR systems