Admin Assistant (Service Delivery)

We are seeking a detail-oriented and proactive Admin Assistant (Service Delivery) to support daily operations through attendance monitoring, employee record management, reporting, and administrative coordination. This role plays a key part in ensuring accurate workforce data, timely reporting, and seamless collaboration with cross-functional teams. Fresh graduates are encouraged to apply.

• →

  Monitor employee attendance in real time using HRIS and Time Doctor

• →

  Maintain accurate and up-to-date employee records and databases

• →

  Generate and submit weekly and monthly reports for clients and management

• →

  Track tardiness, absences, overtime, and attendance trends

• →

  Conduct attendance and productivity audits and provide insights to management

• →

  Investigate and resolve payroll, billing, and attendance discrepancies

• →

  Process and monitor requests through ticketing systems (IT, ISD, Office Management)

• →

  Maintain records and updates within Zoho and other internal systems

• →

  Support Service Delivery Management with administrative and operational tasks

• →

  Coordinate with internal departments to ensure timely completion of requests

• Bachelor's degree preferred; open to fresh graduates

• Previous BPO experience is an advantage but not required

• Strong English communication skills (written and verbal)

• Excellent organizational, multitasking, and time-management skills

• Proficiency in Microsoft Office, Google Workspace, and Excel

• Ability to handle confidential information with professionalism

• Detail-oriented with strong analytical and problem-solving skills

• Basic computer and technical troubleshooting skills

• Proactive, adaptable, and willing to learn in a fast-paced environment

• Flexible to support 24/5 operations and shifting schedules

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!