Call-Out Coordinator

The Call-Out Coordinator is responsible for managing all incoming plumbing-related service requests, scheduling engineers, and ensuring smooth communication between clients, contractors, and internal teams. This role requires strong organisational skills, excellent communication, and the ability to prioritise urgent issues effectively.

• Receive, log, and update plumbing and electrical call-outs from clients, tenants, and internal teams.

• Assess the urgency of each request.

• Provide updates to engineers on job changes, emergency call-outs, and access details.

• Act as the first point of contact for all plumbing and electrical call-out queries.
• Keep clients informed regarding job statuses, appointment times, and any delays.
• Liaise with the engineer to update them on jobs and document reports.

• Maintain accurate records of all work orders, call-outs, and completed jobs in the company’s management system.

• Ensure all compliance documents are up to date.

• Assist the maintenance team with general administrative tasks.

• Support continuous improvement efforts to streamline call-out processes.

• Strong organisational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication.
• Experience in property maintenance, facilities management, or a similar coordination role (preferred).
• Proficient in Microsoft Office.
• Customer-focused with a calm and professional telephone manner.
• Proactive and able to work independently.
• Strong problem-solving abilities.
• Team player with a positive attitude.
• Reliable, punctual, and detail-oriented.

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!